Wife and I stayed at this hote in February. Overall, hotel stay was pretty good. Our biggest disappointment was that the hotel failed to honor our confirmed reservation for a king bed guestroom. We were slammed into a room with two double beds. We were told it was our fault because we arrived at 11:45pm on a Wednesday evening. Sorry, we couldn't make the plane from Chicago move any faster! it was a confirmed reservatioon after all. The night audit clerk didn't seem to care and told us the hotel was overbooked but then said we were the last reservation to arrive. So not sure which was correct but we still didn't commit any fault; the hotel just failed to honor the reservation type.
Breakfast each morning was nice. Varied hot and cold food choices and frequently replenished. The breakfast clerks were very friendly and attentive. The mattress was very comfortable but the bed was too small (we had a reservation for a king bed, not honored when we arrived).
For some reason, the back half of the parking lot was roped off. Not enough parking on the first evening. Don't know why. The ice machine on the top floor emits ear piercing nises at times.
- Official Description (provided by the hotel):
- Among Houston Medical Center hotels, the Springhill Suites Houston Medical Center/ NRG Park hotel offers the refreshing services you deserve. Our spacious suites are a breath of fresh air that offers modern decor in our separate bedroom and living areas that includes a mini-fridge, microwave & 32" flat screen TV. SpringHill Suites Houston Medical Center/ NRG Park hotel will help you revive with our new complimentary hot breakfast buffet. At this Marriott Houston hotel take advantage of the outdoor pool & whirlpool, fitness or business center & one meeting room perfect for gatherings of up to 50 people. SpringHill Suites Houston Medical Center hotel is ideally located in the heart of the Texas Medical Center and NRG Park section of Bayou City. This Houston hotel is near Reliant Stadium/ NRG Park, Hermann Park Zoo and Toyota Center. With some of the friendliest staff among Houston hotels, the Springhill Suites Houston Medical Center/ NRG Park hotel is ready to exceed your expectations! ... more less
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- Also Known As:
- Springhill Suites Houston Medical Center/Reliant Park Hotel Houston
- Springhill Suites Reliant Park