My wife and I recently traveled to Houston to attend a friend's wedding. We had looked forward to the trip for some time since we don't have many vacation days.
When we arrived at the Omni in Houston, we were told that even though we reserved a bedroom with a king-size bed, no more rooms were available. Apparently the Omni doesn't understand the meaning of the word "reservation." After we protested, they said they actually had one king-size room left.
Unfortunately for us, the only room left was 1) on the same floor as, and just down the hall from, all of the noisy convention ballrooms, and 2) directly above the insanely loud dance club in the lobby. And although we had reserved a hypoallergenic room, the room was not hypoallergenic.
The staff were downright rude and unhelpful, as if we should be honored to hand over our money in exchange for broken promises and noisy hotel rooms. Granted, the furnishings are nice and the room is larger than at most hotels. But at midnight, when the bass and music are blaring so loudly that you can figure out the name of each song, you won't care about the size or style of the room.
Houston is a huge city with many options -- only stay at the Omni as a last resort.
- Official Description (provided by the hotel):
- Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with 378 spacious guest rooms, including 33 luxury suites, all with sensational views of the city or pool area. Enjoy the nightlife at Black Swan. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer. You are just 10 minutes by car from the central business district and 30 minutes from George Bush Intercontinental Airport or 25 minutes from William P. Hobby Airport. Of course, our exceptional amenities and four-diamond service may make it hard to leave your room. ... more less
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- Also Known As:
- Omni Hotel Houston
- Omni Houston