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“Conference”
4 of 5 bubbles Review of Omni Houston Hotel

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Omni Houston Hotel
Ranked #19 of 504 Hotels in Houston
Certificate of Excellence
Atlanta, United States
1 review
“Conference”
4 of 5 bubbles Reviewed October 28, 2013

The good - well maintained hotel with many convenient amenities, especially considering its location - not in city center. However, gets a bit tiresome if you are limited to staying at the hotel. They do have a courtesy shuttle service to the downtown areas. Areas needing improvement - Restaurant staff at the Noe need to be taught on appropriate customer service: I was not attended to in a timely fashion - even after waiting for 5 min the staff behind the counter kept walking past and not taking my order. The person who eventually took my order charged me for the bigger size when I had ordered the smaller size. When I came to pick up my food to go, again had to wait 10 min before any of the staff acknowledged my wait. This was not for want of asking on my part. One of the front desk staff that answered the phone was abrupt and hung up before I was finished asking for the location of an event scheduled at the hotel. I called the desk ahead to notify that I was ready to check out and will be coming down in a few minutes. However, when I arrived at the front desk, no one had kept the invoice, etc ready - the person who answered the phone had not passed on the information. I expect consistently better service from a hotel of this caliber - this is a shortcoming at this time.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Pankajavalli R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsMan, Manager at Omni Houston Hotel, responded to this review, October 30, 2013
Thanks for taking the time to comment on our hotel and I and delighted to here that you had such a wonderful experience during your stay. I will be sure to address the service opportunity in the NOE Bar with the appropriate mangers. Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Sola, Norway
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31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 28, 2013

Great hotel with good amentities. Close to Galleria and Memorial Park (which is ideal for a morning run). In addition, as it is just before the main exits to Galleria, you avoid a lot of the traffic. And, it has decent bar and a nice pool.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Tore Kristian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, United States
1 review
5 of 5 bubbles Reviewed October 28, 2013

I stayed at the Omni during an industry conference and everything about the hotel was perfect! The service was top notch, the room was comfortable (and the thermostat actually adjusted the room temperature to my comfort - which is a rarity these days), and the concierge had perfect recommendations for my needs. We had catering food at the conference - all of which was delicious! I can only assume that the on site restaurants are at least just as good. The fitness center was at a comfortable temperature and had a nice variety of equipment. I went during the morning peak time and was still able to get an aerobic workout in no problem. The only thing that I would have enjoyed is having somewhere to go outside the hotel. There is a walking path and a church nearby, but that's about it. Any other touristy activities require a $30 cab ride. Overall, I would definitely recommend this hotel. In fact, after this visit I signed up for the Select Guest program and hope to make this one of my preferred hotels.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Larisa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
1 review
5 of 5 bubbles Reviewed October 25, 2013

I stayed here for a conference that took place at the hotel itself and was really impressed with the quality of the service provided. If you want to get around, you definitely need a car or taxi but the hotel also has a great pool area and gym if you have some spare time.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Diana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland Village, United States
1 review
5 of 5 bubbles Reviewed October 24, 2013

Awesome Hotel! One of the best I've ever had the pleasure of spending my time. What a beautiful place! I highly recommend this hotel when you visit Houston. You will not regret it. The staff are extremely friendly and the decor is just amazing. My room was exquisite. I was really impressed. And the price is unbelievably economical for the quality. I would recommend this hotel above all others in Houston. I stayed in New Orleans as well, but it was not as affordable due to the city I'm sure and time of year. If I ever go back to Houston for another convention or jewelry show, I will definitely be staying at the Omni at Four Riverway!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Jeannie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC, United States
1 review
5 of 5 bubbles Reviewed October 24, 2013

I stayed at the Omni for a business conference for 4 days and really enjoyed my experience. The hotel is stunning and the grounds are beautiful. The rooms were large with lots of natural light from the window. The pool facilities were top notch and beautiful.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chatham ma, United States
1 review
4 of 5 bubbles Reviewed October 21, 2013

This is a great place to stay when in Houston. everyone is very friendly and the beds are very comfy! It is centrally located, so it is easy to get places. They have firepits out back that you can sit at on a cooler night and have a Shiner. It is a great place to hang out and relax.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Joyce K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Houston Hotel

Property: Omni Houston Hotel
Address: 4 Riverway, Houston, TX 77056-1915
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Houston
#12 Luxury Hotel in Houston
#19 Romantic Hotel in Houston
#24 Family Hotel in Houston
#27 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Omni Houston Hotel 4.5*
Number of rooms: 378
Official Description (provided by the hotel):
Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with 378 spacious guest rooms, including 33 luxury suites, all with sensational views of the city or pool area. Enjoy the nightlife at Black Swan. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer. You are just 10 minutes by car from the central business district and 30 minutes from George Bush Intercontinental Airport or 25 minutes from William P. Hobby Airport. Of course, our exceptional amenities and four-diamond service may make it hard to leave your room. ... more   less 
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Also Known As:
Omni Hotel Houston
Omni Houston

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