The good - well maintained hotel with many convenient amenities, especially considering its location - not in city center. However, gets a bit tiresome if you are limited to staying at the hotel. They do have a courtesy shuttle service to the downtown areas. Areas needing improvement - Restaurant staff at the Noe need to be taught on appropriate customer service: I was not attended to in a timely fashion - even after waiting for 5 min the staff behind the counter kept walking past and not taking my order. The person who eventually took my order charged me for the bigger size when I had ordered the smaller size. When I came to pick up my food to go, again had to wait 10 min before any of the staff acknowledged my wait. This was not for want of asking on my part. One of the front desk staff that answered the phone was abrupt and hung up before I was finished asking for the location of an event scheduled at the hotel. I called the desk ahead to notify that I was ready to check out and will be coming down in a few minutes. However, when I arrived at the front desk, no one had kept the invoice, etc ready - the person who answered the phone had not passed on the information. I expect consistently better service from a hotel of this caliber - this is a shortcoming at this time.
- Official Description (provided by the hotel):
- Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with 378 spacious guest rooms, including 33 luxury suites, all with sensational views of the city or pool area. Enjoy the nightlife at Black Swan. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer. You are just 10 minutes by car from the central business district and 30 minutes from George Bush Intercontinental Airport or 25 minutes from William P. Hobby Airport. Of course, our exceptional amenities and four-diamond service may make it hard to leave your room. ... more less
- Reservation Options:
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- Also Known As:
- Omni Hotel Houston
- Omni Houston