(If you want to read the summary it is the last paragraph) I have been to this hotel for weddings, high tea, conventions and a weekend get away with my husband. The property is beautiful and located among the trees and a hill on Buffalo Bayou. We booked a Sunday Spa package with a deluxe room, a massage,late 4 pm check out and a credit in their dining room. We arrived on Saturday at noon and the 4th floor room was beautiful, the front desk very friendly and hospitable. The pool wasn't heated, we defaulted to a small indoor jacuzzi that was over run by children who had come to swim. The casual dining room wasn't open and we were directed to to the bar, the bartender said it wasn't 1pm and she couldn't serve us yet. We ended up in the high end restaurant for lunch. Sleeping was impossible, at 10:30pm a woman was scoulding a screaming child in the hall (I guess in an effort to not wake a sibling in the room). At midnight the area outside on the first floor patio had a couple smoking and talking loudly. At 1:30 am a loud drunk crowd bustled down the hall. Falling asleep again, about 3 am another drunk crowd came through and woke us up. We didn't call the front desk because we had no desire to change rooms at 3am. They were supposed to deliver coffee to the room at 8 am and did not. I called room service and they said they would send it, I called back they said the left it outside the room and knocked on the door. They had not. They finally got it to us by 9 am. The spa was beautiful!!! The next afternoon, we had booked a couples massage and it was a transcendental experience. The therapist were first class and gave us relaxing massages, offered us champagne, juice or tea and light snacks. We relaxed in their whirlpool and sauna. Leaving the spa, we were starved and moved to the casual restaurant. It was 2:30 and they told us they were closing. The reluctantly served us and attempted to charge our meal to the room. The waiter came back and told us we had been checked out (all of our belongings were in the room and we were locked out. We had to go to the front desk and inform them that we had a package with 4pm checkout. They gave us new room keys, charged the lunch to our room and told us we could" take as much time as we needed to leave the room." I went to my room and decided to go and get a detailed bill of our charges. I took the stairs which exited outside the hotel. It had rained the concrete outside the door was slippery and I did the splits on the concrete. I filed all of my complaints at the front desk and they issued a $100 credit, which is not enough for all of the disappointment. My husband had called the valet for the car. The car arrived and they had not charged the parking to our room and we had closed out. My husband went inside to pay for the valet. The valets and bell men were all standing around talking while I sloughed my luggage into the trunk. After in the car, we saw the valet had left mud in the carpeting of our freshly cleaned car. I will say we were very disappointed.
Summary, *the pool wasn't heated, *the restaurant wasn't open,* bartender was rude and wouldn't serve us food, *doors and windows thin (noise all night),*they didn't deliver the 8 am coffee that was scheduled, *they checked us out before our time ended resulting in extra trips to the front desk,* the concrete slippery,* the valets ignored me as I loaded our luggage, *they forgot to bill the parking (another trip to the front desk) and *they got mud on the carpet of our car. You would think an Omni would have it together and offer the service and luxury expected.
- Official Description (provided by the hotel):
- Due to Hurricane Harvey, Omni Houston Hotel is currently closed. Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with 378 spacious guest rooms, including 33 luxury suites, all with sensational views of the city or pool area. Enjoy the nightlife at Black Swan. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer. You are just 10 minutes by car from the central business district and 30 minutes from George Bush Intercontinental Airport or 25 minutes from William P. Hobby Airport. Of course, our exceptional amenities and four-diamond service may make it hard to leave your room. ... more less
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- Also Known As:
- Omni Hotel Houston
- Omni Houston