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“Nice place and wonderful staff”

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Hilton Houston NASA Clear Lake
Ranked #103 of 508 Hotels in Houston
GreenLeadersBronze level
Sheldon
2 reviews
“Nice place and wonderful staff”
Reviewed January 3, 2014

Cons: A little dated in appearance and the front entry way needs to have new furniture. bathrooms are too small and they need to have fans installed. Pros: Breakfast staff and front desk staff were friendly and accommodating to our needs. We were given a room with a wonderful view of the lake. We enjoyed our breakfast each morning.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank oldhag5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Hilton Houston NASA Clear Lake, responded to this review, January 7, 2014
Dear Oldhag5,
We take all of guest’s comments to heart! We greatly appreciate your wonderful feedback about our staff and accommodations. We are glad you enjoyed your stay! Please contact me directly if you need anything else. Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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995 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (160)
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El Dorado, AR, United States
1 review
Reviewed January 1, 2014

An otherwise acceptable stay was diminished as a result of an unresponsive front desk. We needed a pullout bed in our room, which we requested at reservation. Although the requested bed was provided, there were no sheets, blanket, or pillow for it, and it took three requests the first night to get the sheets. We finally went down to the front desk the second night and got a blanket. No pillow was ever offered. In addition, we had to visit four floors to find a working ice machine. The room also was quite warm and seemingly unaffected by the thermostat.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Hilton Houston NASA Clear Lake, responded to this review, January 7, 2014
Dear Jim B,
I’m truly very sorry that your stay was not hassle free. I have shared you comments with housekeeping and the F/D staff, so we can handle scenarios like yours more efficiently in the future. I hope you can give us the opportunity to provide accommodations for you in the near future. Please let me know if you need anything else.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 29, 2013

This is a wonderful hotel in an excellent location - paying extra for a room with a view of the lake is well worth it! The staff are great! We generally stay a couple of times a year - just to get away from Houston for a night.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank SassC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Hilton Houston NASA Clear Lake, responded to this review, January 7, 2014
Dear SassC,
On behalf of the Hilton Houston NASA Clear Lake we want to sincerely thank you for taking the time to write this review. We are very happy to hear that your stay was great and that you also enjoyed the great view that our hotel has to offer. I’m sure we will get the opportunity to provide accommodations for you and your family very soon. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaarst, Germany
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 27, 2013

Perfect breakfeast buffet with lake view, in the winter time with romantic sun rise
excellent service
nice lounge at the highest floor with wonderful lake view
Perfect gym 24h with lake view
In the meantime i stay always on my busines trips there

Room Tip: Ask for a lake view room
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juergen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, General Manager at Hilton Houston NASA Clear Lake, responded to this review, January 7, 2014
Dear Juergen911,
It is so rewarding to read reviews like yours. We greatly appreciate your excellent feedback. I have shared your comments with our staff and they are very thankful as well! Please let us know if there’s anything else we can do for you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
Reviewed December 26, 2013

This Hotel provides Excellent service and value for money. My business trip was successful due to the assistances provided by this hotel staff. Service is very good. ABove all the staff were very helpful all the time.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Hilton Houston NASA Clear Lake, responded to this review, January 7, 2014
Dear Anil G,
On behalf of the Hilton Houston NASA Clear Lake we want to thank you for taking the time to write this great review. Our number # 1 goal is great customer service and we are glad to see that we accomplish just that during your stay. Please contact me directly if you need anything else.
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Hampton, Virginia
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 14, 2013 via mobile

Stayed here while on business travel amd was very impressed. There are two really neat large fiber optics light fixtures in lobby, which is neat and modern looking.

The room was great. The room's entryway seemed huge and yet the room wasn't cramped either. A nice comfortable office chair and free wireless made doing work in the room easy. There was a big double window with a view of Clear Lake and the surrounding area including Johnson Space Center.

There are a lot of restaurants and activities within minutes of the hotel. A car would be a must though, I dont really feel the distances are easily walka b le at least not in the cold weather of December (highs in upper 30s-40, lows in the low 30s).

I definitely would stay here again!

Stayed December 2013, traveled on business
Helpful?
Thank Jen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Hilton Houston NASA Clear Lake, responded to this review, December 19, 2013
Dear Jen K,
We really appreciate your feedback! It is important for us to know that you enjoyed your stay and the amenities we offer. We look forward to your return and please let us know if you need anything else.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas City
1 review
Reviewed December 12, 2013

Our room had a great view over looking Clear Lake and was a large size. Nice mini-fridge and double sinks. The hotel is a little bit older but the bed was comfortable and we could not hear our neighbors. Breakfast bar was good but a little pricey for what you get.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Valerie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Hilton Houston NASA Clear Lake, responded to this review, December 19, 2013
Dear Valerie D,
On behalf of the Hilton Houston NASA Clear Lake we want to thank you for taking the time to fill out this review. We greatly appreciate your positive feedback and we look forward to have the opportunity to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Houston NASA Clear Lake

Property: Hilton Houston NASA Clear Lake
Address: 3000 Nasa Pkwy, Houston, TX 77058-4322
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Houston
#50 Romantic Hotel in Houston
#81 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Houston NASA Clear Lake 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Our beautiful Clear Lake hotel boasts some of Houston hotels most breath-taking views. One of the best hotels near Houston, we pride ourselves on our service, recreation and access to water sports. Located only yards from the NASA Space Center, enjoy Houston's only waterfront hotel. Just 20 minutes from William P. Hobby Airport, this hotel lets you make the most out of your time in the area. Stay productive thanks to the 24-hour business center or get some work done from the comfort of your guest room thanks to the wireless internet access. All rooms and suites combine comfortable furnishings and signature beds with modern technology and impressive water views. Work out in the modern fitness center or swim in the outdoor pool. Relax with a poolside cocktail under the warm Texan sun with lake views or head to Luna restaurant for delicious cuisine in elegant settings. A range of 18 flexible function rooms include intimate boardrooms and grand ballrooms, offering space for up to 600 attendees. ... more   less 
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Also Known As:
Hilton Houston Nasa Clear Lake Hotel Houston
Hilton Hotel Houston
Houston Hilton

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