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“Very Nice Stay” 4 of 5 stars
Review of Hilton Houston NASA Clear Lake

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Hilton Houston NASA Clear Lake
Ranked #98 of 489 Hotels in Houston
GreenLeadersBronze level
Houston, Texas
Level Contributor
551 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 337 helpful votes
“Very Nice Stay”
4 of 5 stars Reviewed September 16, 2013

Stayed at the Hilton for the first time in many years and was pleasantly suprised that they have done a pretty good keeping up with te general maintaince and updating. I would like to say tht I wish Trip Advisor would give Clearlake and the general area its "own hotel ranking" this place deserves better than a # 65.
The staff was friendly and the ease of check it was good, they even alklow an early checkin. That is always so nice when just trying to get away for an evening. The pool was small but nice and it was clean...cleanliness is so important for a hotel and especially the pool area.
One thing I want to add it was great being to dock our bock there at their marina! Small charge but I ceratinly understood that

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Montecore1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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811 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
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English first
Birmingham, United States
1 review
5 of 5 stars Reviewed September 16, 2013

Nice place to stay during a business trip to JSC. It's on the water and has a beautiful view. After work, we enjoyed sitting out by the pool and reading music. The staff is extremely nice and willing to help in any way they can.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ashlyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
102 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 16, 2013

We were lucky to get the lake view and what a lovely view all day…. Rooms are comfortable and average and the front desk staff are extremely friendly and nice.
Parking and internet were free and location is across Nasa and close to Kemah which makes it a perfect hotel for vacation with the family.
Hotel is clean, and if in the area I will stay there again for sure…except for the breakfast which was a bit poor and not many choice there (almost no choices).
I think if they do something about breakfast and food service in general I would give it Excellent then.
But it is a nice hotel and if food is not any concern to you then you will love it

Room Tip: Make sure you get a lake facing rooms and will never regret the view
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LUV2FLY747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesquite, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 12, 2013

The hotel is located in an amazing location, the room was spacious, clean, with a breath taking view. The team members was very helpful and made great suggestions for off property dinning and entertainment options and printed directions as needed. They made our vacation even more special. Thank you.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Cleveland E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Braunfels, United States
1 review
5 of 5 stars Reviewed September 11, 2013

I am a frequent business traveler and HH diamond member it was a pleasure to stay at this location. The service and atmosphere made it easy to forget that I had spent a long day traveling and working.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleburne, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 9, 2013

Came in on our way to Galveston stopped to go to Kemah and was treated like family and everything was nice and comfortable. Pool area was nice and clean just needed to have music playing. Food close by and you could walk over and have dinner. Great experience

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dana76033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, Texas
Level Contributor
264 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed September 6, 2013

We arrived late & were upgraded at check-in; the room was ready & already assigned (we did not ask for it). The young lady at the desk was very friendly & pleasant. When we were leaving for breakfast Sunday morning; the bill was at the door. The per night charge was for the upgraded room, not the amount of the confirmed, reserved room. We stopped by the desk to have it corrected and were told by "A" that it was the charge for that room. We informed her that it was an upgrade and she said that the amount was correct. She then said she would change it as a "courtesy". Not only did she tell us this, but everyone else in the lobby. She was very condescending & smirked the entire time we spoke to her. Giving us the impression that she thought she was right & was doing us a favor. Unless the rules have changed very recently; we have never been charged the rate of the upgraded room. When we checked out later Sunday morning, there were 3 ladies at the front desk. My wife was walking towards the lady at the end of the counter when "A" said she could help her. At this time "A" was as nice as could be, I'm sure because she had fellow employees at the counter with her! (I forgot to mention this in the questionnaire that Hilton sent)

The other problem we had was with the breakfast. Neither morning were we greeted; we had to find someone. The first morning after getting our breakfast from the buffet, the gentleman next to us ordered eggs. We were never told that we could have eggs to order. The second morning, my wife asked if we could order eggs if we have the buffet & were told yes. Again, we weren't made aware of this by the staff. My wife ordered a cheese omelet & she got a ham & cheese omelet. Both mornings we had to ask for coffee/tea refills. Please invest in a new toaster; we turned it on high & it still took 3 times to get "toast". Also, the executive lounge put away the drinks before the posted closing time & there was no one to be found to ask about this! I apologize for the rambling but this hotel was a disappointment.

The only good points about this hotel was our check-in experience, the room was nice & Mark Smith was a pleasure to talk to, very friendly & helpful.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank LarRanTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey H, General Manager at Hilton Houston NASA Clear Lake, responded to this review, July 31, 2015
Dear LarRanTravels,
We first would like to thank you for taking the time to write a review of your stay with us. I'm sorry to hear that you had a negative experience with our staff. We always aim to ensure that every guest feels cared for, valued, and respected. I have brought your issues to the attention of the entire staff in an effort to make sure that this does not happen again. We appreciate your feedback and hope that you'll stay with us again the next time you're in town!
Once again we apologize that your stay was not hassle free! Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Houston NASA Clear Lake

Property: Hilton Houston NASA Clear Lake
Address: 3000 Nasa Pkwy, Houston, TX 77058-4322
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Houston
#50 Romantic Hotel in Houston
#81 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Houston NASA Clear Lake 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Our beautiful Clear Lake hotel boasts some of Houston hotels most breath-taking views. One of the best hotels near Houston, we pride ourselves on our service, recreation and access to water sports. Located only yards from the NASA Space Center, enjoy Houston's only waterfront hotel. Just 20 minutes from William P. Hobby Airport, this hotel lets you make the most out of your time in the area. Stay productive thanks to the 24-hour business center or get some work done from the comfort of your guest room thanks to the wireless internet access. All rooms and suites combine comfortable furnishings and signature beds with modern technology and impressive water views. Work out in the modern fitness center or swim in the outdoor pool. Relax with a poolside cocktail under the warm Texan sun with lake views or head to Luna restaurant for delicious cuisine in elegant settings. A range of 18 flexible function rooms include intimate boardrooms and grand ballrooms, offering space for up to 600 attendees. ... more   less 
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Also Known As:
Hilton Houston Nasa Clear Lake Hotel Houston
Hilton Hotel Houston
Houston Hilton

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