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Hilton Houston NASA Clear Lake
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Reviews (1,147)
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Reviewed October 25, 2012

i spent a nice weekend in this hotel. The staff and decor was nice, you could sit outside and watch the water. I only have only a couple of things that I would like better. It really had nothing in the close area to visit other than the space center and the windows did not open in the rooms, which would have been nice.

Room Tip: ask for the ones with the door and patio, although the patio is too small for a chair, it is fresh air
  • Stayed: October 2012, traveled with friends
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1  Thank HamLake_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinGreenwood, General Manager at Hilton Houston NASA Clear Lake, responded to this reviewResponded October 26, 2012

Thank for visiting our hotel and area and thank you for posting this review. People come from all over for our spectacular views! We do have some rooms that have balconies so you can enjoy the fresh air next time you visit...

Martin Greenwood
General Manager
Hilton Houston NASA Clear lake
martin.greenwood@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2012 via mobile

Tried to watch Netflix on iPad while my guy was watching football. Finally had to switch to cell phone to finish show.

Bar area was nice. EXCEPT small child with unruly parent who thought it was ok for his kiddo to run screaming through fine dining area, and have patrons babysit while he was talking loudly on cellphone. People these days are clueless and have ZERO manners. Not the hotel's fault.

  • Stayed: October 2012
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Thank Clippitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

My wife and I stayed here for a one night weekend getaway and we had the time of our life.

We we were allowed to check in Saturday at 1:30pm even though checkin is at 3pm. When we arrived to the room, we noticed a musty smoke smell and a small dirty towel was left on the ottoman. We called down to the front desk and requested to change rooms. They were able to hook us up with a room on the Penthouse floor and the guest services agent personally walked up to the room first to make sure the room was clean and in order before we moved rooms. She even came to the room we were currently in to hand us our keys. We arrived at the room and were very impressed by the gorgeous view of the lake and the penthouse lounge just 2 doors down from our room. The lounge came fully stocked with snacks, complimentary drinks and starbucks coffee vending machine. It also had very comfortable indoor seating with 3 tvs to watch and an awesome outdoor patio with a beautiful view of the lake.

The hotel has a jetski rental facility on the property. I'm sure during the summer, this place is booming and fully staffed. However, during the off season there is no one on site and the only way you can get on a jetski is by calling the number and waiting for someone to showup. You'll pay about $45-50/ half an hour but the thrill is well worth it!

The condition of the property needs improvement. Our door was very worn and knocked against the door frame everytime the lounge door closed quickly. The bolt lock was very loose and I'm pretty sure it wouldn't withstand an assault if someone tried to break in. The wall had holes around the desk mirror where a bigger mirror must have been before. But the large screen TV was nice, the bathroom was beautilfully renovated and the lake view was spectacular! Despite a few worn appearances of the room, the customer service and location of the property will have us coming back for more!

Kemah boardwalk is just 5 miles away, but prepared to spend $7+ for parking and lots of money on rides and restaurants. Galveston is about a 25-35min drive.

  • Stayed: September 2012, traveled as a couple
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Thank pot582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinGreenwood, General Manager at Hilton Houston NASA Clear Lake, responded to this reviewResponded October 7, 2012

Thank for the review of our hotel! I am so glad you enjoyed yourself. I will definitely look into the maintenance opportunities you mentioned, thank you!

Martin Greenwood
General Manager
Hilton Houston NASA Clear Lake
martin.greenwood@hilton.com

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Reviewed September 17, 2012 via mobile

This Hilton has the best views of the area and sectscular views of Clear Lake heading towards Kemah and the Gulf. Right across the street from NASA, there is virtually nothing else in the immediate area. A visit to Galveston or the Kemah boardwalk, with is bars and restaurants is a must. Right on the water, they have a ferriswheel and small train to ride. Great for the kids or for an adults night out. Oh, ya. The Hilton is the place to stay. Great service, restaurant and bar. The outdoor pool looks out over the lake.

  • Stayed: September 2012
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Thank TimmyG2678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinGreenwood, General Manager at Hilton Houston NASA Clear Lake, responded to this reviewResponded October 7, 2012

Thank you for taking the time to share your experience with fellow travelers and providing feedback for our team. We are glad that you enjoyed your stay and my staff loves to hear compliments on good service!

Martin Greenwood
General Manager
Hilton Houston NASA Clear Lake
martin.greenwood@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2012

We last stayed here about 2 years ago, when the place was undergoing major renovations. While it was a hassle at that time, they have been well worth it, as the hotel looks fantastic on the inside. The view was spectacular as always, the staff was very friendly, efficient, and accommodating, and the breakfast selection was very nice. Our free upgrade to a penthouse room with exclusive lounge access was a pleasant surprise. The food quality and staff effectiveness has definitely improved since the last time we were here. The decor is modern and tastefully done and the beds are extremely comfortable. You do need a car if you're staying at this hotel, but it's a very nice spot, and we'll stay here again.

Room Tip: Be a Hilton Honors member for extra perks. It's free. Ask for a lake view room as well.
  • Stayed: September 2012, traveled with family
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Thank Momma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinGreenwood, General Manager at Hilton Houston NASA Clear Lake, responded to this reviewResponded October 7, 2012

Thank for taking the time to review our hotel after your stay. I am thrilled that you enjoyed your stay and that our renovation really paid off! Thanks again and hope to see you back...

Martin Greenwood
General Manager
Hilton Houston NASA Clear Lake
martin.greenwood@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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