I stayed at this hotel for 5 nights. First, the bad....this hotel is near the 610, therefore, some of the rooms can be very noisy. In looking at the configuration of the hotel, it seemed that the rooms that were odd numbered faced the freeway. The rooms that were even numbered faced the interior of the hotel, which may have been quieter.
Now the good...very easy access to the 610 freeway and in a good location. The Galleria was about block or so away.
The best part of this hotel is the staff!!! This was the nicest, most helpful hotel staff I have ever encountered. Our first room was noisy so we happened to mention this to once of the hostesses in the concierge lounge. She immediately got on the "horn" and made arrangements for us to change rooms...as we were eating our breakfast! And when we switched rooms, the manager left us a nice card with free drink coupons for the hassle.
Amber in the concierge lounge was an absolute joy! She was so funny and she treated every person who came in to the lounge like they had been her friend forever.
AJ, one of the bell staff, was very nice helpful and directed us on how to get to Chinatown (he was the only one who had ever been there!).
One of the hotel security officers, who's name I did not get unfortunately, was also very kind to indulge my friends and I in an Easter surprise for our other friend. He agreed to place an Easter basket inside our friend's room to surprise her. The surprise went awry when my friend answered her door but the security officer was such a good sport!!
All in all, the staff is terrific and not in just one area. Restaurant staff, reception, bell, concierge room...EVERYONE... at this hotel was friendly and helpful. It is such a joy to see people who truly enjoy their jobs and it is obvious that the Marriott company really takes care of their employees.
- Official Description (provided by the hotel):
- Houston Marriott West Loop by the Galleria is an upscale hotel in Houston, Texas with shuttle service to the Galleria and many of Houston's finest restaurants, clubs and shops. Come relax at our hotel with our indoor pool and sauna. ... more less
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- Also Known As:
- Houston Marriott West Loop By The Galleria Hotel Houston
- Marriott Houston