I travel 80% of the time for business and I stay exclusively in Marriotts. This is the first (and last) time I stayed at this location for the following reason: snootiness. Perhaps this hotel is Texas' version of "upscale", but, in my opinion, the service I experienced was not up to the Marriott standards:
When I arrived at the front desk, I was warmly greeted, but, when I asked them to not put a hold on my card for incidentals, they decided to try to put the incidentals on the "card on file". This charge was declined.... because that card is full (remember, I travel for business). When they told me this, I replied, "Yes, that is why I asked you not to charge incidentals." They asked if there was some other solution to handle the incidentals, and I said, "Yes, I could stay somewhere else." They then had to "ask their manager if it was okay". The manager OKed it, but, I was then rudely told I would not be able to charge anything to the room. I replied, "Yes, that's exactly what I want."
Bottom line: when they greeted me, they were all smiles, but once it became clear that I would not be using any of their other services (e.g. room service, etc), I felt like I was treated like a beggar.
I have platinum elite status, so I spend alot of money at Marriotts. This is not the type of service I've come to expect from Marriott.
Needless to say, I checked out after one night.
- Official Description (provided by the hotel):
- Upscale hotel with shuttle service to the Galleria and many of Houston's finest restaurants, clubs and shops. Come relax at our hotel with our indoor pool and sauna. ... more less
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- Also Known As:
- Houston Marriott West Loop By The Galleria Hotel Houston
- Marriott Houston