I have stayed at this property for three years and probably 25 times a year. The hotel used to have a different manager who was on top of it all. She was professional and knew what it took to run a proper hotel. It was basically flawless, a perfect inexpensive place to stay. Once the new manager came aboard things started to go down hill and it seems the hill is getting steeper because conditions and customer service are terrible. Reservations get messed up, requests are ingored and the rooms quite frankly suck. Toilets run, some you have to hold the handle down for 20 seconds for it to finish, some of the air conditioners work poorly, often light bulbs dont work, lamp switches don't work, phones don't work and the internet works about 50% of the time. On several recent stays I had to change hotels because of the internet not working, which I needed. One would think after this happening a few times the problem would be taken care of. On a recent stay, and I will add, my FINAL stay, I was telling the desk clerk about the issues with my room. The manager was next to us and could have cared less. Half way through the conversation she just left. Now, I gotten to know the manager since I am very much a regular there. Not only has her managerial duties drastically slipped so has her appearance. She looked a wreck. I do not know her circumstances but whatever they are, someone else needs to be in charge. She is bad for business and has lost a very good customer in me. Over hearing others at the hotel it was thier opinion too. If anyone over this manager reads this you better do something because the place is a mess. The class of people even staying there is bad now. Think before you make a reservation .
- Official Description (provided by the hotel):
- Stay Express Inn & Suites Houston Hobby Airport is a hotel located only 2.7 miles from William P. Hobby Airport in Houston, Texas. We offer Free High Speed Wi-Fi and Free Breakfast. We have a convenient business center and large meeting room space for corporate travelers. During your stay, don't forget to have fun at our sparkling outdoor pool. You can also bring your pets to our pet friendly hotel. We are also conveniently located very close to various corporate locations such as IBM, Center Point Energy, and University of Houston. And for leisure travelers, we are located very close to Almeda Mall, various museums and clubs, and the famous Toyota Center of Houston, the BBVA Compass Stadium, and the Minute Maid Park is all but 10 miles away so you can catch all sorts of events while staying at our Stay Express Inn & Suites Houston Hobby Airport. ... more less
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- Also Known As:
- Baymont Inn Houston Hobby Airport Hotel Houston
- Houston Baymont Inn