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“Expected More from a JW property”

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JW Marriott Houston
Ranked #34 of 504 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Expected More from a JW property”
Reviewed December 30, 2012

Valet and bellman lack luster attitudes defined my entire stay. Front desk staff wasn't there to greet nor check in guest. Spent 5 mins waiting to be checked into a room. After finally getting checked into the hotel I was taken to my room. Upon opening the door an odd oder instantly filled the hallway coming from the room. i knew the room wasn't clean. Requesting a clean room was like moving a mountain. Nevertheless, after proving to two staff members the room wasn't clean I was relocated to a lower floor but a clean room nonetheless. This property either needs to change its name to courtyard or re-train employees. If you are expecting the JW service you won't find it here.

Room Tip: Always request a corner room. Great views of the city
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peerage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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802 reviews from our community

Traveler rating
    323
    286
    132
    35
    26
See reviews for
129
126
47
410
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Louisiana
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 29, 2012

We got the room for $59 on Priceline and consider it a steal. Sometimes, when you book with these discount sites, you get the worst of the rooms. But, not here. We were offered a king room on a high floor. AND, it was a corner room with a great view of Houston. The staff was friendly and helpful. We had trouble with the TV and it was fixed within 10 minutes of calling the desk. There were 2 drawbacks (but not deal-breakers) - the bathroom is small and the housekeeping staff didn't refill the coffee supplies for our second morning. It would be worth staying here at full price.

Room Tip: Ask for a corner room.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank popuplily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 29, 2012

I have very high expectations for JW Marriott properties. To me a JW hotel ranks up there with Ritz, and four seasons hotels but i was disapointed with the service. We pulled up to the hotel and it took 15 mins for the valet team to check our car. When we got to the front desk there was no one there to great us and waited another 10 mins for someone to check us into our room. Our room was nice for the most part but it was lacking in some areas like no mini bar and the bathroom looked like a bathroom you would see in a motel 8. Small bathroom, cheap titles on the wall and hair on the bathroom shower wall. We ate at the restaurant there (Destino) the NY strip was great but the drinks weren't very good. The restaurant manager looked like he just rolled out of bed he didn't wear a suit jacket and his tie was had done. The breakfast was pretty good but again the grooming standards of the wait staff was not so good. One waiter had a full beard and the other one didn't look like they ironed there close in a week. Again let me say if this was an average hotel brand it would have been a good experience but when you market JW Marriott as one of the best Marriott brands you expect 5 star service. All they places I've stayed at in Houston this hotel is on the bottom of the list.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 27, 2012

We had a great experience here. We hope to return soon!

Everyone -- check-in, housekeeping, pool and other health club staff -- was friendly, smiling, and helpful. We were traveling w/ 2 young children and had a number of requests, all handled quickly and graciously.

The room was very nice, great bed, nice view of the Galleria across the street. King bed and pull-out sofa slept the 4 of us.

The workout room and indoor/outdoor pool were exceptional. Beautiful space, lots of equipment, and what fun to swim outdoors on Dec. 26! (Enter heated pool through indoor side and swim out through, then you're on the 5th floor roof with a nice view. Wonderful.)

Other workout room amenities: free earbuds; chilled lightly scented washcloths; a staff member walking around offering chilled water (with a smile, again!).

We didn't eat here, but the Starbucks on site had better-than-average coffee -- excellent, in fact, and we're not usually Sbux fans.

I've stayed in a lot of hotels and was very impressed with the excellent service here. That and the health club set this hotel apart from other very good properties.

Room Tip: front of hotel faces Galleria -- better than back of hotel.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristi I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Level Contributor
294 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed December 26, 2012 via mobile

Had a stopover here for the Christmas holidays. The hotel is branded as a JW but would say that it's of mariott standard and no more. . I was given room 310 which was fine The bed was of good quality and I was able to sleep well on all three nights. Regrettably there was a six hour power outage. This wasn't the hotels fault and they did all they could to manage the situation. This included offering to relocate people to the Westin hotel nearby.
A fire alarm sounding early morning also added to the mix. None the less , i had faith in the hotel staff i it was the real thing. I had room service which was tasty and good value on all three occasions.
The hotel is right opposite a massive shopping mall. This have numerous other dining opinions , though this was closed on Dec 25th as would be expected.
Overall a good stay. This is a good enough hotel for my personal needs, although this is chosen for me by my company.

  • Stayed December 2012
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ianbeale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 23, 2012

Dont stay here, you've been warned. My partner and I are staying here now and the rooms are noisy, can hear screaming kids thru walls. The electricity s now out...no thunderstorm, just this hotel of the whole Galleria is without electricity for 4 hours now. Offered to let us pay same rate at a neighboring Marriott. Jeez, how kind. First of all, it's pitch dark in the room...can't pack. Didn't even offer to lend a flashlight. Secondly, the JW is the premium brand so by them generously offering to "let us" pay the same rate at the lesser brand down the road isn't such a smart PR move lastly, it's Christmas Eve tomorrow. This roadblock isn't doing much to make me a loyal Marriott member when the Westin and W are much better inanities and service. The tile in the bathrooms are straight out of 1970....this is not worthy of the JW name. Don't waste your money (or points).

Room Tip: Don't stay here
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MichaelTexas300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Haven
Level Contributor
61 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 23, 2012

We stayed for work at this Marriott and we had been here before: The experience was similar. An average conference hotel, conveniently located across from the Galleria shopping mall if you have time to shop. Rooms are large, bathrooms are an side extension of the entrance with a separate toilet/tub/shower. Breakfast in the South Coast Grill is average as is the food served for business events. Staff during a reception was friendly and professional at the start but closer to the end of the 2 hours the bar staff was either tired or annoyed (it was not a raucous crowd) and plain rude when orders were placed. Staff at the front desk (Tiffany) was exceptional when my wife arrived after a harrowing experience on her way from the airport; very comforting and a tray of food was sent up to the room courtesy of the hotel. In addition, upon check-out we needed some bubble wrap and the front desk staff didn't hesitate to go to housekeeping immediately to find some. These 2 examples of service is what one remembers, elevates a score for a review and makes you consider coming back if returning to the area.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank doublebooked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Houston

Property: JW Marriott Houston
Address: 5150 Westheimer Rd, Houston, TX 77056-5506
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Green Hotel in Houston
#18 Luxury Hotel in Houston
#51 Family Hotel in Houston
#61 Business Hotel in Houston
#63 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Houston 4.5*
Number of rooms: 514
Reservation Options:
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Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott

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