Valet and bellman lack luster attitudes defined my entire stay. Front desk staff wasn't there to greet nor check in guest. Spent 5 mins waiting to be checked into a room. After finally getting checked into the hotel I was taken to my room. Upon opening the door an odd oder instantly filled the hallway coming from the room. i knew the room wasn't clean. Requesting a clean room was like moving a mountain. Nevertheless, after proving to two staff members the room wasn't clean I was relocated to a lower floor but a clean room nonetheless. This property either needs to change its name to courtyard or re-train employees. If you are expecting the JW service you won't find it here.
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- Also Known As:
- Jw Marriott Houston Hotel Houston
- Jw Marriott Hotel Houston
- Marriott Houston
- Houston Marriott