The rating could be higher to above 4 if not for the worst shuttle bus experience ever.
My airplane landed around 7:15pm. I called shuttle service once when I was at the bus waiting area; waited for about 20 minutes and made another call and then waited for another 25 minutes. According to Google map, it is only about 8 minutes drive from IAH airport to the hotel. The same lady who answered the calls was super impatient and kind of rude especially when I asked her why it took so long for the bus to come. She then started to blame the weather and traffic which is a total lie. All other nearby hotel's shuttle bus showed up at least twice while I was waiting.
In the end it took me an hour to get the hotel with total about 45 minutes waiting at the airport.
The hotel itself is nice, with convenient location, good food, and friendly staff on-site. The front desk lady is especially helpful and considerate. But I highly recommend NOT using this hotel's shuttle bus service.More
- Free parking