There are hotels that are a little long in a tooth, and the staff knows that and doesn't do anything to make up for the perceived shortcomings of a property that isn't in 'mint' condition. This hotel is not one of them. Make no mistake, this hotel is not a spotless gem. In all reality, it needs an additional 10-15 hours a week in cleaning and preventive maintenance across the property. Cleaning behind furniture, cleaning vents, cleaning common area furniture decor and accessories, and cleaning under edges and corners on furniture.
All of that in hindsight, the staff is EXTREMELY responsive to guest needs, and the focus on hospitality and making guests feel welcome, and welcomed from start to finish is so uncommon that I would go back to this property in a minute! The level of service is unmatched at a property this large. Having stayed at hotels ranging from small and family owned, to large corporate properties, this hotel VALUES its guests, their needs, experience, and opinion.
From the Valet staff, to the front desk staff, to the lobby Concierge - this property has what it takes to be a top notch hotel. The need for a comprehensive room remodel is very clear. The furniture is in rough shape, the carpet is worn in places, and the fixtures in the rooms and hallways need to be refreshed.
Remodeled or not, I would stay at this property again! So don't let wear and tear around the edges deter you!
A few points to share:
The pool was a little under the weather during my stay, the unusual amount of rain the Houston area has received this summer has caused the pool to go a little cloudy and green. Having taken care of a pool before, it happens very quickly when the pool takes on a great deal of rain water in a short period of time.
Another point, if you would like to take advantage of the Spa services available onsite, make an appointment with them before you arrive. The owners of the Spa have multiple sites, so every site isn't staffed every day.
- Official Description (provided by the hotel):
- Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more less
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- Also Known As:
- Crowne Plaza Houston River Oaks Hotel Houston