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“Great service by efficient and empathetic staff!”

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Crowne Plaza Houston River Oaks
Ranked #70 of 516 Hotels in Houston
Houston
1 review
“Great service by efficient and empathetic staff!”
Reviewed March 8, 2014

My trips to Houston are not for leisure but for medical necessity. The staff understands our needs and the stay is less cumbersome. From the moment we drive in to the front of the hotel, We are treated with a friendly smile and well wishes from SEBASTIAN, the valet with an amazing memory. Moreover, when we proceed through the front doors, MANDY does a wonderful job in meeting all our needs and making my family feel welcomed. Houston has many hotels, but we choose this location for its efficacy and its staff. Our requests have always been accommodated and given our reasons for stays, that is all that matters.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1949carlos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, March 11, 2014
Hello 1949carlos,
Wow!! Thank you for sharing such a heartwarming story! I know that traveling for medical reasons can be difficult and exhausting. We have many medical patients that stay with us on a daily basis and we do everything we can to make their stay as comfortable as possible. I am thrilled to hear that Sebastian, Mandy and the rest of our staff do everything they can to make sure your stay is the best it can be. We really appreciate your loyalty and look forward to your return!
Best Regards,
Debbie Hollier
Crowne Plaza River Oaks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Ingram, Texas
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 7, 2014

Stayed in Houston overnight for a family function. Asked for a high room and they gave us the 17th floor. Beautiful view of the city at night. Amenities are super special. Staff at front desk was very efficient, professional and friendly. Loved this hotel. Beautiful restaurant in the lobby. Near everything in River Oaks and Galleria area of Houston. Will stay here again and highly recommend.

Room Tip: Stay up high for the view.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandy56025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, March 8, 2014
Hello Sandy56025,
Thank you for taking the time to write such a nice review!! I am thrilled to hear that you loved our hotel, staff and location! We love hearing from satisfied guests and I know that our staff will be happy to see how their dedication to service helped make your stay a great one! We look forward to your return!
Safe Travels,
Debbie Hollier
Crowne Plaza River Oaks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cerea, Italy
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 5, 2014

I just came back from Houston and stayed at the Crowne Plaza River Oaks. I choose this Hotel because my travel agent suggested it and becauseIi read about it on Tripadvisor. It was all true: the hotel is good. The room was fine, no noise even with the 59 freeway running nearby. A little make up would be necessary, in my opinion. The carpet, the walls , the ceiling show aged, but everything is clean and comfortable. But the top of this hotel is the people. They really help you in any need and are able to solve any problem immediately. A special mention is due to Nicholas (at the desk), Mandy and Katherine (at the concierge) and particularly Zara at the restaurant. Without them my stay would not sure have been so good.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Paola Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, March 6, 2014
Hello Paola Z,
Thank you for taking the time to share your comments on your recent stay! It is nice to hear that you enjoyed our hotel, staff & services. We appreciate you mentioning Nick, Katherine and Mandy in your review! I am glad to hear that they helped make your stay a great one! I will pass on your gracious comments to them! Our hotel is an older property but we are consistently updating our rooms and common areas. I hope that the next time your travels brings you to Houston that you like the changes that we have made.
Safe Travels,
Debbie Hollier
Crowne Plaza Houston River Oaks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas Gulf Coast, Texas
Level 5 Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 4, 2014

Booked hotel with a group. Booking staff was wonderful & very helpful. Check-in staff was also helpful & friendly!
Location is just off 59 freeway with construction on feeder roads. Parking was convenient & secure. Our room was on the 11th floor & did not face the freeway. We where close to the elevators, ice & soda machines, but was very quite.
Only one complaint: maid did not leave coffee for next morning. We returned late in the evening when we noticed & where checking out the next morning. Should have called to have some sent up. Oh well! It was a full house for the weekend.
Will we stay again? Probably if in the area.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Queenu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, March 6, 2014
Hello Queenu,
Thank you for taking the time to share your thoughts on your recent stay. I am glad to hear you enjoyed our staff and everything that our hotel had to offer! It's nice to hear that you had a quiet and comfortable stay while traveling with your large group. I do apologize that extra coffee was not put in your room. I will discuss your comments with the director of housekeeping to make sure that it doesn't happen again. We look forward to your return!
Take Care,
Debbie Hollier
Crowne Plaza River Oaks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Harbor, Florida
1 review
Reviewed March 4, 2014

When we were told that we would have to stay in houston for almost three months due my husband's illness, we looked around to find a place that would be like home. We found the Crown Plaza not only it has a shuttle service to take us back and fort to the hospital, we found the warmest caring people. Mandy Bates made sure we got first class service she even had housekeeping bring us a love seat to make as confortable as could be during those hard days and nights during my husband's cancer treatment at MD Anderson.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, March 5, 2014
Hello Elizabeth H,
Wow!! Thank you for writing such a nice review! I know that traveling for medical reasons can be difficult especially being away from home for 3 months! I am thrilled to hear that Mandy and the rest of our staff did everything they could to make sure that your stay was the easiest and most comfortable that it could be. It is our pleasure to assist you and we wish your husband a healthy recovery.
Best Regards,
Debbie Hollier
Crowne Plaza Houston River Oaks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico
Level 4 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 3, 2014

My first and most important recommendation is that you book a room at this hotel directly from its website. That will probably grant you a better rate and save you a headache for booking through a third party. The front desk personnel is very helpful, especially Mr. Lauersdorf the Guest Services Manager.

The main purpose of my trip was shopping so the location of the hotel is really good. Located halfway between the Galleria Mall and downtown Houston, they offer complimentary shuttle to the Galleria Mall (6.4 km - 7 min.) with scheduled times for departure to/from the hotel.

Very comfortable beds, neat rooms and restrooms. Wi-fi available.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Mora2Mora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, March 4, 2014
Hello Mora2Mora,
Thank you for sharing your comments on your recent stay. It is always a better idea to book directly through the hotel so that we can manage your reservation in case you need to make any changes. I am glad to hear that our location worked well for you! It's nice to hear that you took advantage of our complimentary shuttle. Our shuttle can also take you to Rice Village and Highland Village for more shopping! We appreciate your comments and look forward to your return!
Take Care,
Debbie Hollier
Crowne Plaza Houston River Oaks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
Reviewed March 1, 2014

very friendly and helpful staff, highly recommended for business or pleasure, i did the kaplan lecture series there and it was a very good experience, the hotel is comfortable and clean with a good location in a nice area, the shuttle service was pretty good too

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joenm88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, March 4, 2014
Hello joemn88,
Thank you for such a nice review!! I am happy to that CPRO worked well for you during your extended stay. It was our pleasure to take care of you and your entire group. The place isn't the same without you guys! We look forward to taking care of you again the next time your travels brings you to Houston!
Safe Travels,
Debbie Hollier
Crowne Plaza Houston River Oaks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Houston River Oaks

Property: Crowne Plaza Houston River Oaks
Address: 2712 Southwest Fwy, Houston, TX 77098-4607
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Best Value Hotel in Houston
#49 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
Official Description (provided by the hotel):
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

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