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“Great Rooms & Friendly Staff!”

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Crowne Plaza Houston River Oaks
Ranked #72 of 515 Hotels in Houston
Houston, Texas
1 review
“Great Rooms & Friendly Staff!”
Reviewed August 22, 2013

Walking in, to check-in, I expected just a run of the mill hotel where the staff is apathetic to you being there and don't really care... Boy was I wrong! The staff was extremely friendly and very helpful, especially Mandy! She knew some great restaurants/bars in the area along with different ways to travel around town (other than driving). The room was nice, good amount of space, with a neat/clean bathroom. I will definitely be looking at this hotel first next time I'm in the area!!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ekd_526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, August 24, 2013
Hello ekd_526,
Thank you for such a wonderful review! I am so glad that you were pleasantly surprised! Our staff really does enjoy making our guests feel at home. Thank you for mentioning Mandy; I am so glad she was so helpful!
Best wishes,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,626 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (282)
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English first
Lake Villa, Illinois, United States
1 review
Reviewed August 22, 2013

Well worth the money paid....great staff, stayed here for 4 nights on business in July, 2013. Incredibly busy hotel, but paid attention to all details of my visit, big or small.

Manager on Duty: Mandy Bates - one of the best employees I have met in 20 years of business travel.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, August 24, 2013
Hello Gary L,
Thank you for taking the time to write such a great review! Your comments are very valuable to us and I am so glad you really loved our hotel! Thank you for mentioning Mandy, I will certainly pass on your kind words to her!
Best wishes,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cranston, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 21, 2013

Very friendly, helpful staff. Great location near Galleria, Greenway, and restaurants. Rooms are comfortable, well sized with quality condiments.

Wifi is strong, plenty of computers in business office that does not charge.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hansmetaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, August 24, 2013
Hello Hansmetta,
Short, sweet and to the point! Thank you for your wonderful review on your recent stay with us. I am so pleased that you really enjoyed our hotel and all that we have to offer! Please come back to stay with us again!
Best wishes,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed August 21, 2013 via mobile

Love the staff! Close to MDA! Reception great on Wednesdays!! They are always very accommodating !! Mandy is awesome!! We will continue to visit every 3 months!! I recommend this place to everyone!!!!!!!!!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debac1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, August 24, 2013
Hello Debac 1972,
Thank you for taking the time to write such a wonderful review! I am so pleased that you enjoyed your stay here and that the staff was so accommodating! I reception is a blast, and I am thrilled that you were able to attend it! Thank you for mentioning Mandy and thank you for the recommendations!
Best wishes,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed August 21, 2013

I travel to Houston alot and I really enjoy staying at this Crown Plaza. It is in a great location and the people are very friendly, especially Mandy and Suzie. The breakfast buffet is fresh and the rooms are adequate.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Techmation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, August 23, 2013
Hello Techmation,
Thank you so much for your fantastic review! We greatly appreciate your feedback and your kind words about our property and staff. We have a great concierge team and I know that they will be thrilled to hear that they were mentioned for their hard work. I will also pass on your compliments to the chef! We hope to have you back soon!
Take Care,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed August 21, 2013

I stay here regularly and it is always a great experience. Reeds Restaurant and Bar is a fine place to end your day. Carlos provides great service at the bar. Mandy is always ready to help you with your Houston experience. Best hotel value in Houston.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rherig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, August 23, 2013
Hello rherig,
Thank you so much for your review! It's nice to hear that you love our hotel, staff & services! I am pleased to hear that you stay with us often. We look forward to your return and we appreciate your loyalty!
Take Care,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 21, 2013

The hotel is in a great location. The staff is very nice. We ate breakfast at the hotel every morning and it was quite good. Traffic around Houston is pretty bad so the location was very convenient. The staff was very helpful with the area and was very willing to help.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sportsjay3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, August 22, 2013
Hello Sportsjay3000,
Thank you for sharing your recent experience at our hotel by writing such a great review! I am so glad that you enjoyed breakfast; it really is wonderful! Yes, Houston traffic can be terrible and our location is quite ideal to get around town quickly. I am so happy that this was beneficial to you! Thank you again, we look forward to your return the next time your travels bring you this way!
Best Wishes,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Houston River Oaks

Property: Crowne Plaza Houston River Oaks
Address: 2712 Southwest Fwy, Houston, TX 77098-4607
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Best Value Hotel in Houston
#49 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
Official Description (provided by the hotel):
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

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