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Crowne Plaza Houston River Oaks
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Reviews (1,683)
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All reviewsfront deskshuttle servicemedical centerclose to downtownbreakfast buffet isexcellent customer serviceself parkinghome away from homemuseum districtgalleria areafree shuttleconciergezarakirbyfreewayvaletappointment
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834 - 839 of 1,683 reviews
Reviewed July 22, 2013

Crowne Plaza River Oaks Houston, Texas is a hidden gem. Convenient location to shopping, dining, arts & neighborhoods. Reasonably priced. Top notch staff. Management at this hotel is first rate. I have stayed in this hotel once month over the past three years. Probably stayed on every floor-occationally during remodel. Always clean, neat and accommodating. The most admirable characteristic about this hotel is their strong desire to make you feel welcome. Attention to the finest detail is everpresent. Previous dining recommendations have been excellent. Small requests like a toothbrush or a sewing needle/thread-promptly provided. Strong endorsement to the General Manager who orchestrates a friendly well trained professional staff. Big thumbs up!

Room Tip: Floors above 7th floor have great views of the city.
  • Stayed: June 2013, traveled on business
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Thank Marty T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this reviewResponded July 23, 2013

Hello Marty T,
Thank you for such an amazing review!! I am thrilled to hear that you love our hotel, staff & services! It is nice to hear that we have won you over with our incredible service! We really appreciate your loyalty and are honored that you choose to stay with our hotel so often! It is our pleasure to assist you and we greatly look forward to your return!
Take Care,
Debbie Hollier

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Reviewed July 18, 2013

I love this hotel! I have been staying here over the summer a lot for business and everything always goes so smoothly. The food is great and the staff is state of the art. Particularly the concierge Susie! She really knows the area and has been so helpful. I will keep coming back and will tell everyone to stay here.

  • Stayed: July 2013
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Thank TRPauler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this reviewResponded July 20, 2013

Hello TRPaulier,
Thank you so much for such a great review and recommendation! It's nice to hear that you frequent our hotel and that you are always taken care of. I know that Susie will be thrilled to hear that she made such a great impression on you! I will pass on your compliments to her and the rest of our staff. We look forward to your return!
Take Care,
Debbie Hollier

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Reviewed July 17, 2013

Our stay was very pleasant, we look forward to our next visit. We will definitely stay here again, Mandy, the concierge, was very helpful and friendly. Erin, the front desk supervisor was amazing! The bar atmosphere was conducive to conducting business. My room was comfortable and very clean!

  • Stayed: July 2013
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Thank Thomasfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this reviewResponded July 20, 2013

Hello thomasfer,
Thank you for such a wonderful review! Your review is quite a compliment and we appreciate you taking the time to share your thought on our hotel and team. I know that Mandy and Erin will be thrilled to hear that you acknowledged their hard work. We look forward to your return!
Take Care,
Debbie Hollier

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Reviewed July 17, 2013

This is the first time I have stayed at the crown plaza even though I travel from long Island to Houston every other month

Susie and Mandy were extremely helpful and friendly and theyade us feel right at home

They were both helpful with lunch and dinner recommendations and we look forward to comIng back again

  • Stayed: July 2013
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Thank Rich1865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this reviewResponded July 20, 2013

Hello Rich1865,
Thank you for such a great review! It's nice to hear that you finally chose to stay at a Crowne Plaza! We are honored that you picked CPRO and we are happy to hear that Susie & Mandy helped make your stay a great one! We are delighted to hear that we exceeded your expectations and we hope that you will stay at more Crowne Plaza's in the future.
Safe Travels,
Debbie Hollier

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Reviewed July 16, 2013

Stayed here for a week during a large event in the city and was treated very well. Room was great. Internet was a bit slow, but I think everyone in the building was on at once, so it's surprising they were able to keep it up at all. Located in a good location if you have business in the area, my business was at the convention center and it took about 20 minutes to get there by cab or bus.

Room Tip: Stay away from the noisy elevators.
  • Stayed: July 2013, traveled on business
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Thank Stephan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this reviewResponded July 18, 2013

Hello Stephan C,
Thank you so much for choosing the CPRO during the Microsoft convention. I am thrilled to hear that you were well taken care of during your stay. We have a great location and it's nice to hear that it worked well for your traveling needs. I hope that next time you stay with us we will earn 5 stars!
Take Care,
Debbie Hollier

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