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“Home from Home”

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Crowne Plaza Houston River Oaks
Ranked #70 of 511 Hotels in Houston
Aberdeen, United Kingdom
2 reviews
“Home from Home”
Reviewed May 20, 2013

From the moment i arrived till the moment i left the service was second to none.All staff were very friendly and Mandy as i have seen in several other posts led the way.
This was a great location for OTC and the Galleria.
It had all the facilities i required to enjoy a stay including an excellent wireless internet connection.
The room was well equiped with a fridge and other facilities which when all added together contributed to a great stay

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doug G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 21, 2013
Hello DougG,
Thank you for taking the time to share such fantastic feedback! I am thrilled to hear that we won you over with our incredible service! Its great to hear that the reasons for such a wonderful stay was a combination of our service and the great product and services that we provide. I appreciate you sharing your comments and we look forward to your return.
Safe Travels,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,620 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (281)
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English first
1 review
Reviewed May 17, 2013

I'm still in house and they are wonderful from the bar to the front desk to the staff who are really helpful especially Mandy she saw us in the lobby approached us and asked how our stay was and next thing you know we are getting on the wave having a great time ....Thanks Mandy

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fresh2defprince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 18, 2013
Hello fresh2defprince,
Wow!! Thank you for such a raving review! I am sure Mandy will be thrilled to know that her new middle name is " absolutely amazing!" That is quite a compliment and I will definitely pass on your kind words to her! We look forward to your return!
Take Care,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 17, 2013

Ask for Mandy at concierge! She will take great care of you! Conveniently located near galleria! Close to downtown, great breakfast buffet, spacious rooms, friendly staff, awesome business center. Perfect for business stays or a weekend getaway.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank freqtrav876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 18, 2013
Hello freqtrav,
Thanks for such fantastic feedback!! It's nice to hear that our hotel & location worked out for your traveling needs. Our hotel has a lot to offer and we have some of the friendliest staff around! Its nice to hear that Mandy was able to assist you and helped make your stay a great one!
Best Regards,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 17, 2013

Mandy, the concierge was an absolute pleasure! The service was absolutely above and beyond... The hotel was clean, centrally located, and had great access to the freeway! Ask for Mandy if you stay here. She has great recommendations for where to go in houston!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shannonlynne21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 18, 2013
Hello shannonlynne,
Thank you for your review!! I am happy to hear that you love our staff, hotel & services. Mandy does offer great recommendations and has great coupons available for our guests. It is nice to know that we won you over with our incredible service! We look forward to taking care of you again!
Safe Travels,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 17, 2013

Mandy is so helpful!!! So great!! Was very knowledgeable about the area and gave us great connections to restraunts and places to go to :) never had such a friendly concierge in my life, great smile! :)

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ebeards1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 18, 2013
Hello ebeards1,
Wow!! Thank you so much for writing such a raving review about Mandy! I am thrilled to hear that she impressed you so much and she took such great care of you! She loves her job and loves hearing from satisfied guests! I will pass on your gracious comments to her.
Take Care,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
Reviewed May 16, 2013

Mandy Bates was awesome and helpful. I was not familiar with this town. Mandy was able to give me suggestions on where to go to eat and shop while I was in this city. She ensure that my stay at the crowne plaza was a great experience. She has great customer service and I really enjoyed my stay!!

Stayed May 2013, traveled solo
Helpful?
Thank m c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 17, 2013
Hello m c,
Thank you so much for sharing your candid comments! I am thrilled to hear that Mandy helped make your stay a great one! She is a wealth of knowledge and loves making sure our guests enjoy Houston! I will pass on your gracious review to her. We hope to see you again soon!
Take Care,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 15, 2013

Great place. Very easy to get to downtown. Service is awesome!
Quite rooms with central ac
Mandy is great!
Good to see many staff at priority club reception.
See lot of regulars, that is a very good sign!
Every one is happy!!!!!!!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janaki0612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 16, 2013
Hello janaki0612,
Thank you so much for such a fantastic review! I am thrilled to hear that you had a chance to attend our priority club reception. It is a great chance to meet our staff and many regulars, which I see you did! It is so nice to hear that our location works great for your traveling needs and we would love to have you back. We hope that soon you will become one of our regulars!
Safe Travels,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Houston River Oaks

Property: Crowne Plaza Houston River Oaks
Address: 2712 Southwest Fwy, Houston, TX 77098-4607
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Best Value Hotel in Houston
#49 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
Official Description (provided by the hotel):
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

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