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“Comfortable and Well Appointed Hotel”

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Crowne Plaza Houston River Oaks
Ranked #70 of 511 Hotels in Houston
Derby, United Kingdom
Level 6 Contributor
206 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 447 helpful votes
“Comfortable and Well Appointed Hotel”
Reviewed November 17, 2012

We stayed one night in this hotel as part of a tour of Texas and Louisiana and it has all the qualities that one expects of this excellent chain.

It is a shame Houston is such a sprawled urban mess and this hotel is located quite centrally to this sprawl by a highway of about 15 lanes in total. There was no traffic noise though.

The room was very well appointed with plenty of space, a settee, chairs, tables and 2 massive beds! There was an area with a microwave and a fridge and the bathroom was excellently appointed with lots of white fluffy towels and a hairdryer.

We ate in the hotel and it was the most expensive meal of the entire holiday! The food was excellent but the service was *dreadful* with a ‘Manuel’ type waiter who kept vanishing and if called shouted ‘just a minute’ and disappeared again. One man got up and followed him and took him to task. It was a VERY long wait for a meal, about 45 minutes.

Breakfast was complimentary and was excellent although one had to ask for juice which is unusual.
Surprisingly for the States there was abundant fresh fruit including melon, pineapple and strawberries.

It was a good hotel but it is stranded somewhat by a major road network and we couldn’t see anywhere to eat within walking distance. We didn’t care for Houston as a city at all although we enjoyed the visit to NASA it is not as good as the Kennedy Space Centre in Florida although being in Mission Control was brilliant.

The hotel deserved to be in a better place as it was a very comfortable stay with no complaints other than they should sort out the Manuel type waiter.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EPD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 21, 2012
Hello EPD,
Thank you so much for writting such a detailed review! I am happy to hear that you loved our city and we appreciate you choosing the Crowne Plaza River Oaks for your traveling needs. I am sorry that you did not care for the prices and staff in the restaurant. I apologize that you were not taken care of properly. I will definetly pass on your comments to the Food & Beverage director. I am thrilled that you liked our hotel and thank you for giving us 5 stars!! We really appreciate your comments. We hope to see you the next time you come to Houston!
Take Care,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Baton Rouge, Louisiana
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 15, 2012

I stayed here for the Paul McCartney concert at Minute Maid Park, which was an absolutely blow-out fun time USA night! Yea, I saw a live Beatle!
The hotel was nice and clean, but not convenient to the Park. At 7:30 on a Wednesday night it took one hour and fifteen minutes to go 7.9 miles to the show! I realize that Houston traffic isn't the hotel's fault, but the people at the front desk should have warned me about this, or maybe given me some alternative (surface street) directions to avoid hwy 59 tie-ups that they should have known I would meet. I talked to two very nice front desk people that really fell down on the whole customer service thing. They did have shuttles running that night, but not to the Park. Now I know why!
The breakfast buffet, at 10.99, is a complete joke. $31 for some fruit and eggs with coffee for two. And no room service after 11:00 p.m.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ge0150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 17, 2012
Hello geo,
Thank you for taking the time to convey your comments regarding your stay. I am glad to hear that you enjoyed the Paul McCartney concert at Minute Maid. The traffic is sometimes bad in Houston but this kind of traffic was not expected. I was disappointed to read that we lost 2 stars because the front desk did not warn you on the traffic . I am sorry that you were stuck in traffic for so long. Normally it only takes about 10-15 minutes to get down there. We do have a complimentary shuttle and it goes in a 3 mile radius. We do have a great location so I hope you will stay with us again the next time you are in Houston.
Take Care,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, Texas
2 reviews
Reviewed November 14, 2012

I've stayed at many different hotels across the states. But the one thing that I must say is this is the first hotel that I have been to where during happy hour the employees of the hotel are there to enter act with the guest and make them feel comfortable and welcome. This is a very positive environment and is very contagious when it comes to the (IT) factor. This is what separates you from the competition and word mouth is always the biggest advertisement. Never lose sight of the most important thing in the hospitality industry and is the most contagious thing is your SMILE!!!!!!

Sincerely,
Richard Booth

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 20, 2012
Hello Richard B,
You are absolutely correct!! Smiles are contagious and we are very fortunate to have such a great staff that constantly smiles! We are so happy to hear that we have won you over with our incredible service. Our team is always happy to hear from our satisfied guests and we really appreciate your kind words. I am glad that you had a chance to go to our welcome reception and meet some of our great staff. I am sure that Mandy will be thrilled to hear that you made her name the title! We hope to see you soon!
Best Regards,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 14, 2012

This property is close enough that you can peek out your window and see downtown, yet you have all the nice things about being outside of downtown right at your finger tips. Restaurants of many varieities are close and and plentiful. The hotel is clean and comfy. If you stay, eat breakfast buffet @ Reeds, have drinks at night (Bartenders are wonderful). You will NOT regret staying away from downtown. And if you cant find something, ask for Mandy. Take a chance, you will NOT regret this stay. ~Des

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DVH60618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 20, 2012
Hello DVH60618,
WOW!! What an amazing review! It's so nice to hear that you love everything about our hotel, especially our location! It is our pleasure to serve you and I know that Mandy will be thrilled to hear that she was mentioned in your review! We really appreciate you taking the time to share your story with us and our TA readers. We look forward to your return!
Safe Travels,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 14, 2012

The rooms are nicely decorated and very clean. The staff is knowledgable about the area and Mandy was a great help. She helped in finding local dining options. The receptions on Wednesday's are awesome!! Free appetizers and drinks need I say more. Overall great staff, beautiful hotel, and a wonderful stay.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heidibaker81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 17, 2012
Hello Heidibaker,
Wow!! Thanks for such a great review! I am thrilled to hear that you loved our hotel, staff & services!! I am happy that Mandy was very helpful and that she made your stay a great one. We greatly appreciate your business and taking the time to share your comments. Have a wonderful day!!
Take Care,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 14, 2012

It has been so far a wonderful stay. Mandy was very welcoming and helpful. The rooms are very cozy and clean. The weds. Happy hour has great wine selection. The location is in a great area. I would be happy to come back and stay. Also to be able to spread the word to everyone I know.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jrankin116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 17, 2012
Hello jrankin116,
Thank you so much for your review and recommendation!! We appreciate hearing from you and glad to know you enjoyed our stay and the level of service we provide. Thanks especially for mentioning Mandy. I will pass on your kind words to her. We can't wait to have you back!!
Take Care,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 14, 2012

Mandy greeted us and did a wonderful job making us feel at home! Rooms are clean and beds are very comfortable. Free beverages and food at the Managers special on Wednesday. Easy walking distance to a very nice selections of restaurants and bars.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megaf16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 17, 2012
Hello megaf16,
Thank you for sharing your story!! Many of our guests are here more than they are home so we strive to make everyone feel as comfortable as we can. I am glad to hear that you attended our wednesday reception! The free drinks are nice but so is the company. We love getting a chance to mingle with our guests and create great relationships. We hope you will be back very soon! Thank you for staying with us!
Take Care,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Houston River Oaks

Property: Crowne Plaza Houston River Oaks
Address: 2712 Southwest Fwy, Houston, TX 77098-4607
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Best Value Hotel in Houston
#49 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
Official Description (provided by the hotel):
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

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