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“Worst Place I've Ever Stayed”

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Crowne Plaza Houston River Oaks
Ranked #72 of 507 Hotels in Houston
Arlington, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Worst Place I've Ever Stayed”
Reviewed June 19, 2011

I will never stay here again. We were woken up before 8 am (and sometimes in the middle of the night) for random reasons on four of the seven nights we stayed. The time in the middle of the night was when my husband went to do laundry and get change at the front desk because he didn't want to wake me up to ask for the keys to my car, where I keep change. He told the front desk this, but they had no change at the time, so they CALLED US AT 4 AM when they finally had change, waking me up in the middle of the night. Other times, there was no one staying in the room next door, so the wake-up call they did went unanswered...for 20 minutes...nonstop. When we tried to call the front desk to complain, the phone didn't work. And when there were people next door, we could hear EVERYTHING through the connecting doors. Our A/C broke in the middle of the week (in 90 degree heat). The shower is made of stone material with unsealed crevices that are now filled with mold (which I'm allergic to). The pool is a joke - they have one just big enough to be able to call a pool for advertising purposes.

Room service stops serving breakfast at 10:30 am, so naturally when I called AT 10:30, they couldn't be bothered to accommodate me. Never mind that I had been trying for the last ten minutes to get ahold of someone to take my order. I had finally had to call the front desk, who just transferred me back again. Back to calling the front desk, who ended up having to eventually PHYSICALLY SEND SOMEONE DOWN to room service to make them answer the phone.

On top of this, they get they're price down on Priceline by cheating you with extra fees at the front desk - $8 for parking per day? If I had known about all the little fees they'd add and the terrible service, I'd have stayed elsewhere. NOT worth the money. If I hadn't been locked into the hotel by Priceline, I'd have been out of there after the first day.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Doremi123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, July 6, 2016
We appreciate your feedback and have addressed your concerns. I am very sorry that you were not happy with my hotel. Please come back and let us show you that we can do better.

Best regards,
Debbie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
LaPorte, Indiana
2 reviews
Reviewed June 13, 2011

I stayed here for a week for business & I really enjoyed myself. From the moment I checked in I felt welcome because everyone was so friendly. I also attended the welcome reception which was really nice. There were complimentary appetizers & cocktails and also great company. I really liked that they had a shuttle available that took me to the galleria. The concierge was very helpful and she gave me a coupon to use at dinner. This hotel really offers many great services & it is a great value.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bluecorner706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssiddiqi, General Manager at Crowne Plaza Houston River Oaks, responded to this review, June 17, 2011
Hello bluecorner706,

Thank you for staying with us! I am so pleased that you had a great stay and that you enjoyed the hotel. The Priority Club Reception that you mentioned is held every Wednesday so please come back and enjoy again. Thank you too for your comments on Mandy, our Concierge. She is indeed a great asset. We look forward to your next visit!

Best regards,
Sid Siddiqi
General Manager
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Louisiana
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 12, 2011

We stayed at Houston River Oaks with another couple for a concert. We were very pleased with our stay. Our rooms were very clean and the staff here gave great service. We had emailed the Hotel ahead of time with a few questions which Jackie and Mandy gladly kept in contact with us and were very ready to help with anything. Thank you two very much!! We did eat breakfast at the Hotel which was all very good. We choose the buffet which ran about $10 but was worth it. The sad part we only stayed one night. We surely would stay here again. Thanks again Jackie and Mandy for your outstanding customer service. The Savoy's

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cajunpeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssiddiqi, General Manager at Crowne Plaza Houston River Oaks, responded to this review, June 17, 2011
Hello cajunpeach,

I am very happy that you enjoyed your stay at our hotel! Thank you for submitting a review and for you comments about Jackie and Mandy. They are great I agree! I hope that you will come back and see us again.

Best regards,
Sid Siddiqi
General Manager
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Level Contributor
4 reviews
4 hotel reviews
Reviewed June 9, 2011

We stayed here during a recent visit to see the family and we really enjoyed the service. The cookies in the room were my a nice touch too. I would definitely stay again. The nice girl that greeted us at the front was extra helpful deciding on dinner and even went as far calling ahead for priority seating..thanks a ton Mindi? (sorry..bad with names)

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pbaperez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssiddiqi, General Manager at Crowne Plaza Houston River Oaks, responded to this review, June 17, 2011
Hello Pbaperez,

Thank you for a nice review! I am glad that you enjoyed your stay and appreciate your compliments to Mandy. I hope that you will come back and see us again soon!

Best regards,
Sid Siddiqi
General Manager
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Houston, Texas
2 reviews
Reviewed June 7, 2011

Location great. Shuttle to Galleria, shopping area & other places. Restaurant has breakfast buffet. The dinners were delicious. I have many food allergies & the chef prepared the dishes I ordered special. We had a suite with microwave, refrigerator, sink area. It was one of the nicest we have stayed in. Pool was in a quiet area. Room rates average prices. The staff is first rate. Enjoyed the weekend & will go again.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pill35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssiddiqi, General Manager at Crowne Plaza Houston River Oaks, responded to this review, June 17, 2011
Hello pill35,

Thank you very much for your review! It is always nice to have our guests not only enjoy their stay but to also post a review. Please do come back and see us again!

Best regards,
Sid Siddiqi
General Manager
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Buffalo, New York
2 reviews
Reviewed June 3, 2011

Stayed here for business. Location ideal for meetings I attended in the Galleria as well as Downtown. And the breakfast buffet great and ideal for being in a hurry. The lady at the concierge desk also very helpful when I needed directions and a dinner reservation.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Lar22258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssiddiqi, General Manager at Crowne Plaza Houston River Oaks, responded to this review, June 7, 2011
Hello Lar22258,

Thank you for taking the time to post such a nice review. It is always nice to hear that guests enjoyed the hotel. We are very happy too with Mandy, our Concierge. I will pass on your compliments to her.

Best regards,
Sid Siddiqi
713-577-1250
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 23, 2011

We stayed at the Crowne Plaza River Oaks in April 2011. We encountered a few obstacles to reaching the hotel (Hwy 59 had construction and was impassable) and the parking garage had a broken elevator door (aka - hoof it up the stairs to get to our car), but other than that, our stay was absolutely lovely. We had a suite, which was exquisite. The room was excellently clean, furniture was comfy, enough room to spread out my laptop and papers on the desk... it was all I could ask for!
When it was time for dinner, we looked at the inter-active restaurant finder, which I liked, but my husband didn't. So, we asked the concierge and he gave us a few more suggestions.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LonghornK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssiddiqi, General Manager at Crowne Plaza Houston River Oaks, responded to this review, June 7, 2011
Hello LonghornK,

Thank you for your review! Please do forgive the Hwy 59 construction and the garage elevator. We are making improvements to the elevator to eliminate that problem. It is nice that the remainder of your stay with us went well and that you enjoyed the guest room! Our Concierge is new so your feedback is great that she was helpful in getting you restaurant reservations. Please do come back and see us again when your travels bring you to Houston!

Best regards,
Sid Siddiqi
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Additional Information about Crowne Plaza Houston River Oaks

Property: Crowne Plaza Houston River Oaks
Address: 2712 Southwest Fwy, Houston, TX 77098-4607
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Best Value Hotel in Houston
#49 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
Official Description (provided by the hotel):
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

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