I will never stay here again. We were woken up before 8 am (and sometimes in the middle of the night) for random reasons on four of the seven nights we stayed. The time in the middle of the night was when my husband went to do laundry and get change at the front desk because he didn't want to wake me up to ask for the keys to my car, where I keep change. He told the front desk this, but they had no change at the time, so they CALLED US AT 4 AM when they finally had change, waking me up in the middle of the night. Other times, there was no one staying in the room next door, so the wake-up call they did went unanswered...for 20 minutes...nonstop. When we tried to call the front desk to complain, the phone didn't work. And when there were people next door, we could hear EVERYTHING through the connecting doors. Our A/C broke in the middle of the week (in 90 degree heat). The shower is made of stone material with unsealed crevices that are now filled with mold (which I'm allergic to). The pool is a joke - they have one just big enough to be able to call a pool for advertising purposes.
Room service stops serving breakfast at 10:30 am, so naturally when I called AT 10:30, they couldn't be bothered to accommodate me. Never mind that I had been trying for the last ten minutes to get ahold of someone to take my order. I had finally had to call the front desk, who just transferred me back again. Back to calling the front desk, who ended up having to eventually PHYSICALLY SEND SOMEONE DOWN to room service to make them answer the phone.
On top of this, they get they're price down on Priceline by cheating you with extra fees at the front desk - $8 for parking per day? If I had known about all the little fees they'd add and the terrible service, I'd have stayed elsewhere. NOT worth the money. If I hadn't been locked into the hotel by Priceline, I'd have been out of there after the first day.
- Official Description (provided by the hotel):
- Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more less
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- Also Known As:
- Crowne Plaza Houston River Oaks Hotel Houston