We just went to Houston on a shopping spree and we decided to stay at the Holiday Inn Northwest Freeway. We rented 3 rooms and stayed for 3 nights. The service was terrible. There was some kind of weird odor near one of the rooms, we complained to the front desk, they promised to send someone from maintainance, they never did.
The following day we tried to enter the rooms and the three rooms had been "decodified"!!!!! we complained and got new keys.
We got into our rooms, 9 p.m. and the three rooms hadn't been made!!!!! We complained and nothing! When we arrived back home on December 7th, I immediately sent a letter to the Hotel Chain, and so far haven't yet received a response! So do yourselves a favor if you go to Houston, Texas, skip the Holiday Inn Northwest Freeway.
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