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“Airport noise?”

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Holiday Inn Houston Hobby Airport
Ranked #362 of 508 Hotels in Houston
Missouri
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Airport noise?”
Reviewed April 9, 2013

I was assigned a room on the side of the hotel that faces one of the runways at Hobby airport. I figured there would be lots of aircraft noise, but I was pleasantly surprised that the noise was, most of the time, negligible.

However, the hotel seems to be located directly between a fire station and something that is very combustible.

The hotel itself was fine; no complaints. The neighborhood is not the greatest but when I went walking during the day toward the airport it felt reasonably safe. Some of the other directions might be a little questionable especially at night.

I found the staff to be very friendly and helpful, really no complaints at all to speak of. Housekeeping was an exception - one day they just opened the door and started to come in without knocking (I had the safety hasp engaged which stopped her). Another day the maid knocked and seemed irritated when I said I'd be right out in 5 minutes. I was out of the room in about 3 minutes but she disappeared and when I returned half an hour later the room had not been cleaned so I had to go to the front desk and vacate again.

The main thing is that the bed was not worn out like most hotel beds I've encountered. Nice and firm with good pillows.

Room Tip: A room that does not overlook the street would have been quieter, but it was not that bad.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PseudoGeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonia W, Guest Relations Manager at Holiday Inn Houston Hobby Airport, responded to this review, April 16, 2013
Dear PseudoGeek, Thank you for taking time to offer your feedback regarding your most recent stay with us. We were pleased to hear that you were pleasantly surprised about the level of aircraft noise you experienced while being our guest. We do offer quieter rooms which face our swimming pool/hot tub area. We also have a fitness center located on the 1st floor in which does have a treadmill and provide shuttle services 24 hours a day for transporting our guests to local clubs, resturaunts, pharmacy's and etc. We sincerely apologize for any incidents you had with our housekeeping team and thank you for providing your feedback related to this as it gives us information on areas in which we need to improve services offered for our guests. We were thrilled to read such refreashing comments about our beds and pillows being comfortable for you as we know that a good nights sleep is essential for our guests. We would love to be your host again if your travel plans ever bring you back to Houston. Wishing you safe travels, Antonia Williams, Guest Relations Specialist.
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191 reviews from our community

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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Houston, Texas
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2013 via mobile

Ms Antonia was a Great help.Sonia was excellent with our reservations.These two Ladies know how a Hotel should be run.Thank YALL! Their shuttle bus runs 24 hours so that is great.They haveGood food and crawfish seasonis in and they have em Hot n Spicy.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rnmsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonia W, Guest Relations Manager at Holiday Inn Houston Hobby Airport, responded to this review, April 23, 2013
Dear rnmsn, Thank you for staying with us and taking time to write such a refreshing review!! We were thrilled to read your generous comments about our team which have been shared with the respective associates and departments. We were also pleased to know that some of the services we offer such as free 24 hour shuttle services is accommodating for our guests. We strive to provide the best experience for our guests and it is always well appreciated to hear from our guests on how we are doing. We were delighted to know that you enjoyed good food and crawfish prepared by our kitchen associates!! We hope to see you again next time your travel plans bring you back to the Houston area. Best Regards, Antonia W., Guest Relations Specialist
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Denver, Colorado
1 review
Reviewed March 30, 2013

1-night stay on the way to our Cruise; the Shuttle was late, but Naomi, graciously offered 2 free drinks at the bar, when I mentioned the wait time; I wasn't even complaining about it. Then when we wanted to get out, they had a , shuttle take us to a local mall, pick us up later, and then later take us out to 3 other locations to get some last minute shopping done. The driver, Paul, was excellent, the staff, especially Naomi, was attentive to every need, and the food & service in the restaurant was excellent as well. We're having a great time & haven't gotten to our vacation destination yet. We were extremely pleased with out stay here!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonia W, Guest Relations Manager at Holiday Inn Houston Hobby Airport, responded to this review, April 12, 2013
Dear Bill S, Thank you for taking time out of your busy day to leave us such a refreshing review. Your feedback will be shared with our team as we are happy to hear that we have exceeded your expectations and your stay was pleasant and memorable. Many wishes of safe travels to you and hope you'll stop back in to stay with us again in the near future!!! Best regards,
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Rancho Cucamonga, California
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 25, 2013

Flew in to Houston Hobby Airport to meet the Cruise Ship Crown Princess for a seven day Western Caribbean Cruise, and stayed over night. On arrival used the phone near the baggage pick up and called hotel for their shuttle and was told it would be there in ten minutes and it was.
Hotel lobby was invitting and there were cold water and cookies in the lobby for guest. The staff was friendly and helpful. The shuttle driver told us when we were ready to eat he would drop us off to one of the near by resturants and pick us up,which he did. The room was large and clean, the furnishings looked to be fairly new. King sized bed gave a good nights sleep no commplaints,nice flat screen T.V. Only con would be the bathroom was a bit small but well appionted nice towels soap etc. Ate breakfast in the Hotel Resturant it was quite good and waitrest was great food was good as well. I would stay here again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ranchogordo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonia W, Guest Relations Manager at Holiday Inn Houston Hobby Airport, responded to this review, April 12, 2013
Dear ranchogordo, Thank you for taking time to share your nice comments about our hotel. We're happy that you had a positive experience and you enjoyed the wonderful amenities and services our hotel offers. Offering complimentary punch and cookies in the evening are just a few little touches we've implemented to take care of our guests. Please think of us next time you're in the area, we'd love to have you stay with us again!! Sincerely,
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Gloucester, MA
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 23, 2013

1st the good: beds & pillows are great, housekeeping is diligent. All other services are terrible. I don't blame the friendly but untrained staff, I blame management. Staff simply have no idea what's expected in the "hospitality business."

Nothing works: ice machine, boarding-pass printer, vending machines (they give nothing but keep your money,) phone button for "front desk"... I pushed the phone button marked "front desk" many many times, it rang & rang, finally I went down to the desk in my pj's & was told "oh, that doesn't work. You have to dial '0,' didn't they tell you?" Fridge is available "on request" -- I requested one before arrival, upon arrival, the next day, and the day after. Very friendly response, but no fridge or even follow-up call about it. The restaurant "serves dinner til 10pm." (Btw, you're stuck -- there's no other food w/in striking distance.) I arrived at 9:00, the only one there, was told "sure, you can order dinner now," then abandoned for 20 minutes. Had to go to the front desk to ask if I could get some food. Finally the same young woman who had said "sure..." came back and took my order, then sat down at an adjacent table to do some serious texting. I went to the front desk to pay my bill. I asked to check out the night before since I had an early flight; got the following responses: "sure, no problem;" "no, the night shift will put something under your door around 3 AM" (they did not;) then when I called the next morning "well, I'll just check out for you." I said "but I need to see the charges." They seemed to think that was silly. After standing in line to check out, I dashed off late to catch my plane without having a chance to actually check the bill. By that time, I'd had it.

Staff is very young, some friendly and some surly, but they have absolutely no training or clue about basic job expectations. At times, friendly staff who clearly wanted to help (e.g. w/ the printer) just fled, because they didn't know what to do and didn't want to get in trouble.

Whatever the issues, if you just want a good bed near Hobby Airport and NOTHING else, this is fine. If you're hoping for more, go elsewhere.

Room Tip: You're basically on the edge of the airport, no views, moderate airport noise. Windows don'...
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GloucesterKoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Houston Hobby Airport, responded to this review, April 8, 2013
Dear GloucesterKoko,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Houston, Texas
1 review
Reviewed March 22, 2013

Please do yourself a favor and DO NOT stay at this hotel if you have any plans of hitting the lounge and catching a game on tv. My husband and i checked in around 7:00pm to catch an early flight and wanted to catch the second half of the Ohio State game? We went into the lounge,Which has at least 5 TV's. There were 2 other tables of people, neither of which was even watching TV. We asked the bar tender if she could put the game and she said very nicely, she was not allowed to change any channels for any reason per hotel policy. Our mouths must have hit the floor and she said "you can try to talk to the front desk." we went to the front desk and they very nicely said you'll have to talk to our manager. This is crazy, right?? All to change a channel to watch March madness. The manager comes out and says the channel can not be changed. Again mouths hit the floor. Seriously??????? She says she would have to get permission from her GM. What????? Come on Holiday inn. Hire some managers who can make a snap decision on changing a channel. This is ridiculous! Needless to say we had to watch the game in our room and we ordered food out, because after that we didn't want to give them any more of our money.

  • Stayed March 2013, traveled with family
    • Service
Helpful?
Thank Megan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Houston Hobby Airport, responded to this review, April 11, 2013
Dear Megan R,

Thank you for posting a review of our property. I was sorry to learn that you were disappointed with your stay as we always strive to provide a unique experience to all our guests. I sincerely apologize for any inconvenience you experienced due to the level of service you received from our hotel staff. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your comments. We hope that you will afford us another opportunity to showcase our usual levels of service.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Oakdale, Minnesota, United States
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 23, 2013

Shuttle,service between airport was prompt and courteous. Hotel personnel encountered were also gracious & helpful. In house restaurant/bar was much appreciated after a traveling day. Rooms and hallways were quiet and comfortable. No specific negatives at ll during our stay.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonia W, Guest Relations Manager at Holiday Inn Houston Hobby Airport, responded to this review, April 12, 2013
Dear Linda D, We appreciate your positive feedback you offered regarding your most recent stay with us. We are grateful to know that our services we provide are most accommodating and are glad that you enjoyed your stay with us. We look forward to seeing you again in the near future. Sincerely,
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Additional Information about Holiday Inn Houston Hobby Airport

Property: Holiday Inn Houston Hobby Airport
Address: 8611 Airport Blvd, Houston, TX 77061-3485 (Formerly Ramada Plaza Houston Hobby Airport)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #362 of 508 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Houston Hobby Airport 3*
Number of rooms: 194
Official Description (provided by the hotel):
Welcome to the Holiday Inn Houston Hobby Airport . Convenient is a word that describes the location of The Holiday Inn Houston Hobby Airport . The hotel is located minutes from Downtown, Reliant Park, The Galleria, UH, TSU, Rice, Pasadena, San Jacinto Junior College, and the Medical Center. You will appreciate the fact that we offer 24 hour transportation to and from Hobby Airport. We ve even made it convenient to print your boarding passes from our Business Center. The Holiday Inn Houston Hobby Airport is the perfect place to work, relax, and make the most of your day. Amenities such as high-speed Internet, business center, outdoor pool, exercise room, and an in-room luxurious bedding package means we can make every night a great night! Hungry? Experience dining at the Boulevard Cafe or enjoy your favorite beverage in our Boulevard Lounge. From a simple breakfast to a lavish dinner, we have your favorite dish. The hotel has 1900 square feet in the Aviator Ballroom which is perfect for classroom seating of 80 and seating for 120 in rounds of 10. The Holiday Inn Houston Hobby Airport Hotel is the perfect solution for the busy executive. Remember: We'll get you to the Airport on Time! ... more   less 
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Also Known As:
Holiday Inn Houston Hobby Airport Hotel Houston

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