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All reviews double tree front desk room service galleria mall full kitchen great stay great customer service pinky valet renovation
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Reviewed June 22, 2019

Great Stay at a very nice Location. The staff were very friendly and amenities were great.

I would like to have had full size pillows instead of the tiny pillows in the bed, but this is common at Hilton properties.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank nezaleski
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this reviewResponded June 24, 2019

We are delighted to read that our friendly staff and on-site amenities allowed you all the comforts of home. We further appreciate your additional comments and have made a note of this for future discussions. It was a pleasure to have you with us, and we look forward to providing you with another enjoyable experience on your next trip to Houston.

All the best,
The DoubleTree Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2019

This is one of the safety and friendly hotel. I had traveled for business as well as with family. All the times we enjoyed a lot. More than me they always recognize my little daughter even in their busy schedules.

In the past 3 years I was in the situation to meet most of the front desk executives (Sarah, Pinky, Kashyap (might have a spell wrong), Ali, Jake, etc..,) are very much helpful especially when we travel with family or facing last-minute challenges, they were very supportive to accommodate my requests.

It's just not ending up there. The person at the executive lounge knows our taste and the person at the valet knows how and where we load the items in the car separating baby items from actual packing luggage.

This place really makes us feel home by recognizing each people as if our own friends.

Room tip: Corner suites are large and corner odd room numbers are having a pool view
Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank saranchandru
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this reviewResponded June 21, 2019

Thank you! As you discovered, our friendly staff always goes the extra mile to ensure that our guests feel right at home when staying with us, and it made our day to receive your wonderful review. We always enjoy having you with us, and we look forward to welcoming you again on your next trip to Houston.

All the best,
The DoubleTree Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2019

This hotel is very run down and one of the worst DoubleTree I’ve ever stayed at. The hotel smelled of gas and the staff is the worst. They served us cold food at the breakfast buffet, looked they had just pulled it out of the refrigerator. Stay away!

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Melicia G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this reviewResponded June 18, 2019

We appreciate you taking the time to share your feedback, though we are disheartened to read that your stay fell short of the high standards that you have come to expect from the DoubleTree. We pride ourselves on our friendly service and attention to detail, and we would value the opportunity to learn more about your visit. Should your time allow, please reach out to us at wecare@dtsuites.com with your reservation information and additional details so that we made address your comments with our staff and ensure a better experience going forward.

Thank you,
The DoubleTree Team

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Reviewed June 17, 2019

Was booked for the wrong type of room, toilet was not working properly, parking is extremely high and they have no visitor/quest parking area. There is a high volume of traffic in the front of the hotel which makes it difficult to maneuver in the small front area. The front desk rep did quickly change the room type and accommodated me by canceling one of the rooms off of my reservation.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Sightseer696713
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this reviewResponded June 18, 2019

Thank you for sharing your comments with us in person as well as online. We always want our guests to enjoy their stay, and we appreciate you allowing us to ensure that you received the room type that you had expected. We further appreciate your additional feedback and regret to learn that our parking rates caught you off guard. We do share these on our website and non-opaque third-party sites to ensure that there are no surprises, and our guests find that our rates for both self and valet parking are similar or less than other area hotels. As you noted, our hotel is located in the Uptown area just steps away from the Galleria Mall. This is a popular destination, and we do offer a complimentary local shuttle for our guests who prefer not to drive. If this would be of interest to you on your next visit, we invite you to speak with our front desk staff to arrange transportation. We hope to see you again soon!

All the best,
The DoubleTree Team

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Reviewed June 17, 2019

My Family held a celebration of live of Bobby Johnson, My Father, at the Doubletree hotel. Support and professionalism was exceptional! The meeting room with the great view; the food selected and the employees made the night memorable.

Room tip: overlook the pool great view
Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank Gilead
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this reviewResponded June 18, 2019

Thank you for your review. We were honored to be a part of this special celebration, and it warms our hearts to know that our staff’s professional service allowed you to fully experience this memorable evening. We look forward to sharing your kind words with our team, and we invite you to be in touch if we can be of assistance again in the future.

All the best,
The DoubleTree Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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