It's hard to go wrong at a Four Seasons property and this one is no exception. Beautiful rooms, beautiful public spaces, excellent restaurant, decent bar, and exceptional customer service by EVERY member of the staff. I can't compliment the staff enough. Every single person with whom I interacted was friendly, courteous, helpful and obviously cared about making us feel welcome.
Having said that, I have some nit-picky complaints:
1) No in-room coffee pot for early risers. I do NOT want to wait for room service to bring me a $16 pot of coffee in the morning. I like to make my own when my feet hit the floor.
2) The $4 service charge and 20% gratuity added to room service is RIDICULOUS. Seriously? You're adding gratuity AND a service charge? I absolutely hated this system. The servers were super-nice but still waited rather obviously for a tip, and I felt extremely uncomfortable not tipping them personally. But I'm already paying the 20% PLUS a service charge. Have I been living under a rock the last couple of years? Is this the new norm?
3) The $30 overnight parking fee was completely outrageous as well. The Hilton, which is attached to the GRB Convention Center, charges $18 overnight, and you don't have to get hot, wet or cold going outside to get to the convention center.
Those three things bring my rating down to a four. The exceptionally warm and helpful staff keep it from being a "three" rating for me.
- Official Description (provided by the hotel):
- Located in the heart of downtown and just steps away from Houston's renowned cultural attractions. ... more less
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- Also Known As:
- 4 Seasons Hotel Houston
- Four Seasons Houston
- Houston Four Seasons