First, lets get these minor things out of the way...
Yes, the carpet in the guest room hallways could stand to be replaced. It's certainly starting to show its age.
Yes, the bathrooms (bathing and toilet area) could stand a refresh. The 1970s peach colored tiles felt out of place compared to the other half of the bathroom that had been updated nicely. The showerhead was a big grungy, the hotel should consider updating them. The bathing area of the bathroom was very dimly lit.
My single biggest complaint about the facility was the $16.00 parking charge. I get it -- because of the area you get mostly business travelers so its mostly businesses paying it. It's a huge source of revenue for the property, but it still felt outrageous to have to pay it.
With that out of the way...
The lobby looked recently renovated, and looked nice. The lobby ceiling is six stories up so it felt very spacious. Speaking of floors, I found it very unusual this hotel actually listed it's 13th floor as floor 13 instead of 14. Most hotels that have a 13th floor skip the number 13.
The front desk staff was very courteous and friendly upon check-in. I noticed a rental car and a spa on property, but both were closed at the time.
Dinner at the hotel was a bit pricey... but that is the norm with dining in hotels. In their favor, the food was pretty decent. They even have late night room service until 2AM. They have a gift shop that features Starbucks coffee. Try a lemon bar -- it was fantastic.
I didn't use the fitness center (although I walked by it) so I can't speak for it. However, I did find the one lone Coke machine in the entire hotel right outside the fitness center on the 2nd floor. Other refreshments are purchased in the first floor gift shop. Although if you wanted a soda at say, 3AM, this is a nice tip to know it's there when the gift shop is closed.
You cant please all of the people all of the time -- I thought the bed was a little too soft for my personal comfort. I really liked the pillows, however. Soft, yet supportive.
I stayed on the 12th floor. It was a Hilton Honors floor, and it was very quiet (in my new room, see below). Each room seems to open up to a balcony that you can step outside on. This is a bit perplexing because its the tiniest, most narrow balcony ever so I don't even know why it's there.
The front desk staff was very attentive to my needs. I was originally placed in room 1225. It's an oddly shaped corner room... triangular, really. It's definitely 1970s architecture. Someone in a room next to me had ... a very cranky baby with them that cried. And cried. And cried. The front desk staff gladly reassigned me to room 1209.
1209 was a good size, with a king bed. The room itself was very clean (except that aforementioned showerhead).
The staff here is mostly top notch. The only staff members that I much had issues with was in the bar. There was me, there was a gentleman sitting at the bar, and there were 2 women at another table. That's right, four of us. The bartender was more interested in watching sports on one of the two TVs in the bar than paying attention to any of us. The server, a lady, also spent more time in a corridor behind the bar talking to someone than paying attention to us. They could have been more attentive to those of us dining in there.
The wifi worked well for me. I was able to stream Netflix with no issues on my laptop.
I didn't like the clock in the room. It did not have any way to adjust the volume on the alarm, nor did it have a built in radio to give me the option to wake to music. For a 4 star property, this felt very much like a 1 star property amenity.
All things considered, it was a good stay. I liked the facility well enough and would stay here again given the right rate.
There was one thing I found very amusing. Out front, the "Hilton Honors" flag was upside down on the flagpole.
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- Also Known As:
- Hilton Houston Post Oak Hotel Houston