I stayed for two nights in mid-August at the Hilton Post Oak for a business trip. The overall hotel experience was average--acceptable for a business trip but nothing great or exceptional to make it stand out.
A mid-day check-in was slow. Only one person was checking people in and when I tried to use the computer check-in, it was not working. During the check-in process, after complaining, I was upgraded to a suite for only $10/night.
The lobby is rather unique--looks like it is going for the modern look but only 20 years ago so it appears dated. It just had a look I didn't find appealing. The suite was ok, but it is rapidly approaching the point of needing remodeled. Things just generally look dated.
Positives of the hotel: 1) The pool is extremely nice, although there were no towels that I could find, thus requiring me to bring a room towel. 2) The elevators are prompt. I never waited more than five seconds for an elevator (helped by I was on the third floor). 3) The restaurant for breakfast is nice and the staff are very good here. 4) Great location near Galleria.
Negatives: The business center charges for their internet usage at 50cents/minute. I find this CHEAP of Hilton and was very annoyed to actually have to pay to print off boarding passes, etc. My other negative experience concerned the pay snacks. When I first entered the room I noticed that my refrigerator containing the snacks was totally empty - I never opened it again and just thought the hotel did not provide pay snacks. When I got my hotel bill - I had been charged over $300 extra for every snack that they stock!
I had the manager come to my room and complained to him in person. He said the system was automated and he immediately corrected the bill.
Overall, if I was going back, I would probably try the nearby Marriott.
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Booking.com, Orbitz, Expedia, Priceline, TripOnline SA, Cancelon, Hotwire, Travelocity, HotelQuickly, getaroom.com and HotelsforEveryone so you can book your Hilton Houston Post Oak by the Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Houston Post Oak Hotel Houston