Concierge and front desk don't have any supervision. Asked for restaurant menu and concierge does know much about what kind of food is being served.
I only stayed at this hotel because I was lost coming from Beaumont and I called for direction and Tino the valet attendent was very helpful went beyong his duties walked me through the phone and end up drive to meet me outside downtown with his personal car to bring me at the hotel.
When I asked him why he did that his answer was very profesional: he said Sir, we can afford to lose a guest in this time of economic crisis.
I was so impressed that a simple valet has an enormous sens of customer service. I really appreciated the service he also gave me at checkout.
I want specially the manager to recognize the delightful service Tino provided me with.
Will recommend this hotel to friends and colleagues.
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- Also Known As:
- Doubletree Houston
- Houston Doubletree