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“Nice hotel, needs a pool though”

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Doubletree Hotel Houston Downtown
Ranked #90 of 510 Hotels in Houston
Utah
Level 4 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice hotel, needs a pool though”
Reviewed January 29, 2014

Nice hotel, rooms recently renovated about a 10-15 walk to the George brown convention center. As a Gold HHonors member the breakfast was a great one and the staff was very friendly. The wifi worked very well. I would stay at the hotel again, only thing it lacks is a pool.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HGVClub_Owner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, January 30, 2014
Thank you for sharing your recent experience with us. We appreciate your loyalty to the Hilton Brand as a Gold Member of the HHonors program. Glad you enjoyed the breakfast and the hotel. If travel takes you to downtown Houston, please keep us in mind.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
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English first
United States
1 review
Reviewed January 29, 2014

best hotelI've ever had for less than $150, on site bar and cafe, super clean, close to a lot. Plenty of staff around, plenty of elevators. plan your parking, its valet only, $18 a day I think, $10 wi-fi per day

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, January 30, 2014
Thank you for sharing your recent experience with us. We love to hear our staff was at your service. Please keep us in mind if travel take you back to Downtown Houston!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
Reviewed January 28, 2014

We usually get excellent service, we love the doubletree, except this time, some changes have been made to the hotel and our experience was completely different we usually get a corner room with a couch and fridge, i book our room the same way every time, i signed up for HHonors and was told we got an upgrade to 17th floor, this time we got a very small room with no fridge, not sure how this was an upgrade, then when i inquired about this at check out the desk lady told me the other rooms were now a lot more and we booked it wrong, saying the rooms with corner and couch are now 299 (we normally pay 130 or so), well i looked online once we left and found out the larger rooms were priced at 147, not sure why she told me 300, she basically just wanted to get rid of me and seemed annoyed i was asking questions also, when we checked out the bill on our room was 187, it has never been this high, the desk lady informed me that 2014 has new taxes and costs that 2013 didn't have this may not seem like much but our stay was a different experience this time and we are looking at staying elsewhere next time room was a lot smaller final bill was a lot more expensive than normal front desk lady was uninformed and unhelpful tv changed to only 50 channels and no pay per view options i would like to note that, everyone else at the hotel was wonderful as always, the guys out front and the concierge were excellent, the shuttle guys are very professional and friendly, this is why we always stay at double tree, the service and rooms have always been excellent

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Aaron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, January 30, 2014
Thank you for sharing your recent experience with us. I am very concerned of the service we provided. I have not heard of such tax increase and I am the Director of Front Office Operations. If you are with a company that has a negotiated rate with us, some of those client rates were increased with added incentives like WiFi and or continental breakfast or other amenities. I would like for you to e-mail your date of stay so I can investigate this further. My e-mail address is: toya.berry@hilton.com. Thank you and I look forward to your response.
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Houston
Level 3 Contributor
13 reviews
Reviewed January 28, 2014

Everything was great from start to finish! They gave us a beautiful room with an incredible view of the city, nice location downtown, customer service was wonderful when checking in and valet/shuttle was excellent. No complaints!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, January 30, 2014
Thank you for sharing your recent experience with us. We are so happy we gave a lasting impression on you for your special night. Please keep us in mind for next years celebration. Congratulations from our staff!
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acworth, United States
2 reviews
Reviewed January 27, 2014

great staff, nice and clean lobby/rooms. elevators very quick to respond. fitness center is average - should be better for this level of hotel. food was very good - service was average as they need more waiters/waitresses. beds comfortable. a bit too much noise migration from corridor to rooms.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, January 30, 2014
Thank you for sharing your recent experience with us. We will defintley looked into the noise on with in the corridors of the property. I have forward your comment to our management team. Thank you and see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 24, 2014

Front desk service was inconsistent at best but the banquet staff and bell hop were very accommodating. I had to give the Service an Average rating because of my mixed experience with great to poor service experiences during my 3 day stay.

I was disappointed in the hotel decor overall. My first impression was that it felt dusty with outdated decor, chipped paint and furniture and terrible bathroom lighting.

I was surprised to see how much in need the hotel was of a full renovation. The weather was abnormally cold during our visit but added to this the temperature gauge in the guestroom simply did not work. The temperature was a constant cool/cold which could only be turned on or off by the thermostat. One morning the hot water did not kick in so I was forced to take an early AM luke-warm shower with cold air blowing in my room. Could not open the shades because there was a cold breeze coming from the window area. Sigh.

Would like to see the hotel fully renovated with a coffee shop added because I travel often enough and I do not feel the value for the rates they currently charge.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tfox41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, January 27, 2014
We are sorry to hear we didn't meet your expecations during your recent stay with us. We hope on your return to Houston you give us a second chance to Make It Right. Thank you for your feedback.
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College Station, United States
1 review
Reviewed January 23, 2014

Everything was great from check-in, shuttle service and room service. I was in town to run the Houston Marathon along with many others. The staff were very excited to welcome all runners. they were great to offer late check out for the runners.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Leigh V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, January 27, 2014
We are glad to hear you enjoyed your recent stay with us. The Marathon always bring great company to our hotel. The staff enjoys the enviroment. Please keep us in mind on your return next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Houston Downtown

Property: Doubletree Hotel Houston Downtown
Address: 400 Dallas St, Houston, TX 77002-4777
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Doubletree Houston
Houston Doubletree

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