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“Nice”

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Doubletree Hotel Houston Downtown
Ranked #90 of 508 Hotels in Houston
USA
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Nice”
Reviewed August 5, 2013

Stayed here for 5 weeks at the height of summer. Great air conditioning! Never had to wait for an elevator even though there were only 3 for 19 floors- Sheraton could learn a thing or two from you guys. Always had hot water with excellent pressure. Decent TV channels. Always offered a hot cookie. I couldn't perceive any benefits of being a Hilton Honors Diamond level member -- the "free" breakfast perk for that consisted of the continental portion of the breakfast buffet (stale bread-type food). The good part of the buffet was outrageously expensive. Yes, parking is expensive, but it is convenient and safe so I found it worth the money. I love that they're a pet-friendly hotel and I cannot stress it enough: the air conditioning is superb! I would stay here again.

Room Tip: Apparently the corner rooms are spacious. All the others seem to be the same shape/size.
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LivesInHotelsForWork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, August 12, 2013
Thank you for sharing your recent experience with us. As a Diamond Member, we love your feedback! It assist us to provide the level of service to keep our most loyal guest "loyal" to the Brand. Being pet-friendly is a plus for our property as not to many properties are. Houston heat with a great AC can be a plus as well! We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,125 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
Houston, United States
1 review
Reviewed August 1, 2013

Bit of a shame. I used DoubleTree for work all the time in other cities and have always had good experiences. This time was mediocre. While the staff was excellent, the actual stay was a bit lacking. NO WARM COOKIES!! isn't that what the double tree is all about??? And my diamond status didn't really impart any benefits on this stay. Bit of a shame.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Shilen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bixby, Oklahoma
Level Contributor
92 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed July 26, 2013

We stayed two nights at the Doubletree Houston Downtown using HHonors points that we had acrued over past visits. The hotel had the standard Doubletree furnishings including the famous warm cookie at check-in. All of the staff that we encountered were expectionally pleasant and helpful. The rooms were nice; good pressure in the shower. The TV, unlike all other Hilton brand hotels to which I have stayed, did not have pay per view movies or some of the basic cable channels such as HGTV. The hotel has a gift store, restaurant, and bar. We ate one breakfast and one dinner at the restaurant. The food was average to slightly above average with typical hotel restaurant prices (15-20 per person). If travelling to downtown Houston, I would not hesitate to stay here again, and I would certainly recommend the hotel to my friends.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KyleOnThePlane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, August 12, 2013
Thank you for sharing your recent experience with us. Glad to hear your room was to your satisfaction. I will have to follow up on the TV channels with our Director of Engineering and thank you for sharing this with us. Please share with your friends your experience and we hope to see you on your return visit to Houston.
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Cairns
Level Contributor
82 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 25, 2013 via mobile

I must start this off saying I am not a fan of the city of Houston, leaves me cold.

But this was a nice little find, staff really friendly, helpful, was upgraded to an amazing room that was nearly nothing but windows. Bed very comfy, WiFi dropped out all the time ( dont pay for it , if a hotel that charges for Wifi cant offer a service that keeps you logged in, i find no reason why anyone should need to pay for it' ) breakfast was enjoyable.

If I ever need to be in Houston again, I would stay here

Stayed July 2013, traveled solo
Helpful?
Thank Rosscoe68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, August 12, 2013
Thank you for sharing your feedback on the WiFi connectivity. This is something we are deligently working with our internet providers with. Glad we mad you feel warm and fuzzy verses cold! Hope to see you again on your return to Downtown Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 24, 2013

I was there on a business trip and this hotel was very nice and the staff was great. However the parking is very pricey!!!! Loved the handicapped accessible room. It's a very clean and neat hotel!!! Much better value then the Hyatt!!!!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, July 26, 2013
Thank you for sharing your recent experience with us. Parking downtown is so limited and valet parking at our property is all we have as an option. However, there is an open parking lot across the street from us that is $10 dollars. Although, he doesn't allow in and out privileges it is another alternative. Thank you again and we hope you choose us on your return visit to Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 23, 2013

Upon entering the room a smell of ammonia and urin filled he room

After complaining to the front desk that there is a small and the toilet sit and tub look dirty and after a use we where directed to file a complain with the house keeping manager in the morning !

I'm done with double tree hotel brand !

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tom Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, July 24, 2013
Thank you for sharing your recent experience with us and I apologize if we didn't provide you with the service I know we can. We are investigating this issue as this is not the norm. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 22, 2013

This property is worn out and for me cleanliness is a big issue when you know thousands of others from who knows where have stayed in the same room that you have. Great location for business. Had issues with room key working and had to have new keys issued twice. As always the cookies are nice.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tmayfield1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review, July 24, 2013
Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this situation doesn’t happen again. We hope that if your travels bring you back to the area you’ll consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Houston Downtown

Property: Doubletree Hotel Houston Downtown
Address: 400 Dallas St, Houston, TX 77002-4777
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#43 Romantic Hotel in Houston
#111 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree Hotel Houston Downtown 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Doubletree Houston
Houston Doubletree

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