Upon a Monday arrival for a 5 week stay, I was given a room with a view of nothing but a parking ramp.
I asked for a different option, but was told that, due to a large convention in town, there would be no other rooms available until Friday; but I could definitely change to a more appropriate room then.
I checked back every day for potential changes, but was always given the same response: No rooms today - you can move on Friday.
Friday came; I packed my backs, and went down to change rooms and was absolutely astonished when I was told that I was not going to be allowed to change rooms.
No explanation offered.
I asked to speak with a manager, and was told that none were available.
I politely told the desk manager that this made me very unhappy. Her response?
"Well, what do you want me to do about it?"
I consider this to be the polar opposite of customer service.
Since my bags were already packed; I checked out and went to another hotel that valued my patronage and the several thousand dollars that I would have spent during my five-week stay.
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- Also Known As:
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