*HHonors Diamond* As others have mentioned, this hotel is pretty standard for Doubletrees. My room wasn't huge but it was a King with everything I needed. The hotel was a little dated, but the staff were friendly. The parking is valet only, so be prepared for that cost. I am surprised this hotel is ranked so poorly for business travelers. If you travel for business a lot, you usually attain status which gets your fees removed for things like internet or breakfast. The breakfast service was very attentive as well.
I took two stars off for the following:
1) The front desk was located in the lobby up some stairs, which seemed odd as most people have rollerboards. God forbid you're in a wheelchair. That's a design flaw that should be addressed.
2) I stayed there for 2 nights and the first night I noticed that the sheet on the bed wasn't tucked in. It felt like someone had short sheeted my bed. This has never happened before. I told the front desk on Day 2 and asked if he could remind housekeeping to make the bed correctly. Night 2 I got into bed to find the exact same problem. When I left that morning and told the front desk, I got a shrug of the shoulders and an apology that told me that nothing would be done about it.
You want to earn more business, Doubletree, you need to focus on service more.
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- Also Known As:
- Doubletree Houston
- Houston Doubletree