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“Business Trip in March”

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Courtyard by Marriott Houston Brookhollow
Ranked #175 of 518 Hotels in Houston
Reviewed March 24, 2014

I was just in Houston the week of 3/11 - 3/14 for a business trip. I once again chose to stay out at Brookhollow over the Sheraton and Marriott closer to the office due to the ability to escape the highway noise. Unfortunately this time I was put on the front side of the building, but it wasn't terrible enough to ask to move. Next time I'll know better.

I do want to commend the staff: Mia and Jeanne in the evenings for providing great service as well as Jennifer in the morning for helping perfect my coffee protein smoothie each morning. Randy was also awesome at check-in to see if they had a blender and the ability to assist me with the smoothie before I ran out to the store to purchase the almond milk.

The staff was exceptional!

Michele
@HudnallsHuddle

Room Tip: Don't stay on the front side of the hotel.
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  • Stayed: March 2014, traveled on business
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1  Thank HudnallsHuddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this reviewResponded June 3, 2014

We very much appreciate your compliments to our team members on their service. This review was shared with them and we were able to publicly congratulate them on a job well done. We know that people can make or break a hotel stay and pride ourselves on our team members!

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96 - 102 of 159 reviews

Reviewed January 4, 2014

Updated hotel. no problem checking in. Front staff was very nice. Room was very clean and everything looked good. We were asked what floor we preferred. I told the front desk that I wanted a very quiet room. So we were placed on the 3rd floor. Since it was New Year's Eve, we did not come back to our room until 3am. It was quiet for us and that is what we wanted. We slept well too. Bistro food was very good. The only drawback was the bathroom. It needs a total redesign....you take one step in and you are already at the toilet. Very very small bathroom. We don't know if all the rooms are like this one. Other than that, we will stay here in the future.

Room Tip: we were in room 381
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  • Stayed: December 2013, traveled as a couple
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Thank yzap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this reviewResponded June 3, 2014

Thank you for your feedback and noting our room and lobby renovation, and our friendly Front Desk Team. We are very proud of our updated hotel, and our people!

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Reviewed December 10, 2013

The hotels is in great shape. The front desk staff was an easy to work with at check in and ready to accommodate the hotel stay. The lodging room was very clean and smelled fresh! The location was great. Several restaurants, banks, gas stations in the area.

Room Tip: The location was really accessible to a lot. Parking lot was clean and well lighted for the evening...
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  • Stayed: December 2013, traveled with friends
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Thank fwj1906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this reviewResponded December 13, 2013

Thank you for your kind words about our staff, rooms, and location. We hope to have the privilege of hosting you on future travels to Houston.

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Reviewed November 11, 2013

Visiting to attend wedding closeby. The room was excellent, clean and well maintained, plenty of outlets for the traveller. The fitness room is small but the machines are well maintained. The only negative encountered was the lack of knowledge of the area by the front desk personnel and there seemed to be a very limited at best staff.

Room Tip: Ask for a quiet area away from large groups
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  • Stayed: November 2013, traveled with friends
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1  Thank Marlandfirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this reviewResponded December 13, 2013

We appreciate your complementing our clean, well maintained guest rooms. The feedback regarding local area knowledge and staffing levels were very helpful in our analyzing our weekend staffing levels, and we have conducted training to enhance our Guest Service Agents local area knowledge. Thanks to your feedback, we have become a more knowledgeable team!

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Reviewed October 27, 2013

Stayed here recently for 2 nights on a trip to Houston visiting grandson. Hotel has been completely nenovated...extremely comfortable beds; clean bathroom; bright/light rooms; very nice breakfast bistro; plus two business computers in lobby area. Only issue is the current construction which makes it a little difficult getting back on to I-610, but this issue will soon be resolved when roadwork is completed...but I did NOT hear any road noise, which was good.

Room Tip: Rooms to the back of the hotel, farthest away from I-610 traffic are best, but our room faced the in...
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  • Stayed: October 2013, traveled with family
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Thank iamzeke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this reviewResponded December 13, 2013

We appreciate your review and feedback. We are very eager to see a conclusion to our highway upgrades, and are happy that they do not work at hours that might cause our guests inconvenience. We look forward to seeing you on your next trip to Houston to visit your family. We will be offering great Holiday Rates should you be visiting then!

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Reviewed October 24, 2013

This Marriott has a pleasant and helpful staff. The building is well-maintained, the furnishings newer. It was kept extremely clean and the room was quiet. The cleaning staff are friendly and efficient.

  • Stayed: October 2013, traveled with family
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Thank 18LindaH18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this reviewResponded December 13, 2013

Thank you for taking the time to review our property. We are very proud of both out team, and the beautiful, newly renovated hotel we have to offer our guests. We look forward to hosting you on future trips to Houston.

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Reviewed October 5, 2013 via mobile

Nice location. Didn't hear any road noise. Good construction, couldn't hear other rooms. Nicely maintained facility. Definitely recommend. Good fitness center. Nice courtyard for relaxing. Love the colors in the cafe. Rooms are comfortable with fridges and big tv's.

Stayed: October 2013, traveled solo
Thank Jeffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this reviewResponded October 19, 2013

Thank you for taking the time to review our property and for the kudos on our staff, and newly renovated hotel. We are very proud of both our service and the beautiful newly renovated hotel we have to offer our guests.

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Additional Information about Courtyard by Marriott Houston Brookhollow

Address: 2504 North Loop W, Houston, TX 77092-8901 (Formerly Courtyard Houston Brookhollow)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #175 of 518 Hotels in Houston
Price Range: $71 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Houston Brookhollow 3*
Number of rooms: 197
Official Description (provided by the hotel):
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Marriott
Houston Courtyard

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