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“Excelent Hotel”

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Houston Marriott Westchase
Ranked #120 of 504 Hotels in Houston
San Antonio, Texas
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excelent Hotel”
5 of 5 bubbles Reviewed April 10, 2013

excellent hotel. I was one night in this hotel, very pleasant experience, is a new hotel, everything works. Pay breakfast, but very good.
excellent hotel. I was one night in this hotel, very pleasant experience, is a new hotel, everything works. Pay breakfast, but very good.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, April 15, 2013
Thank you for choosing the Houston Marriott Westchase for your recent stay in the area. We’re pleased that your accommodations and dining experience fully impressed you and we appreciate your kind comments. Please visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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501 reviews from our community

Traveler rating
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    102
    38
    24
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

Great lobby area, nice gym and pool, kind of small, but clean and everything works. Very clean, quiet and comfortable. Good service in the restaurant, and the hotel staff is very nice and helpful.
I was on a business trip, and the hotel is very accomodating to business travelers.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Local28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, April 15, 2013
Whether you are traveling for business or for leisure, the Houston Marriott Westchase offers guests comfortable accommodations with high-tech amenities to exceed their expectations. Thank you so much for your praise for our hotel and staff; it means a great deal to us to learn how much you enjoyed your stay. The next time you are in the area we hope that you will allow us the pleasure of welcoming you back.
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Miami, Florida
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 7, 2013

Great lobby - very nice rooms and free parking and free wifi. Good location - solid Marriott. Got it for 50 bux off priceline - great deal. Recommend this hotel especially if you get a sweet deal. The rooms and the gym were especially memorable and of high quality.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WaterGuy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, April 15, 2013
It’s great to hear from our guests and learn that our location, accommodations, and amenities all fully met their needs. The Houston Marriott Westchase provides guests with a full service health & fitness center on our property which includes not only free weights but also cardiovascular equipment so that you can still get in your workout when away from home. We are so happy that you enjoyed your stay and hope that you will return soon.
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Perth, Australia
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed April 6, 2013

I've stayed at this hotel countless times over the last 6-7 years. There used to be two problems for me.
1) The atrium area was dated and felt dirty.
2) The internet was terrible / spotty.

Well after 37 hours of travel from Perth (yes 37) I was very pleased to see that the old dated atrium area had been renovated with a new beautiful lounge area and restaurant.

I then fell on the very comfortable bed and pulled my trusty laptop out and prayed (I am shut down without wifi/internet). The internet quality was outstanding.

Breakfast was included with my corporate rate and included a decent buffet with fresh fruit, biscuits and gravy, eggs, sausage etc, juice, really bad coffee, and an excellent omelette station.

The rooms are good though I think the bathrooms probably could use an update. The air conditioning is excellent and silent. I'll continue to stay here when doing business in the Westchase Area.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timmycanfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, April 8, 2013
Your kind review is sincerely appreciated and we’re thrilled that the recent updates to our hotel helped to make your stay at the Houston Marriott Westchase enjoyable. Our guests are our top priority and reading your review made us all smile after learning that the concerns you had prior to this last visit were no longer an issue. We look forward to welcoming you back next time you are in the area. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed April 2, 2013

I stayed for one night here in a two double bedroom. The front desk staff got the job done but wasn't pleasant to deal with. The room was fine, no real problems on that front.

I ordered room service for breakfast, and was satisfied. It arrived promptly and tasted good.

I think in my overall experience with the hotel, it accomplished what it needed to. There was nothing special that stuck out with amenities or level of customer service. So based on the price, unless you need to stay in this location I would recommend staying somewhere closer to the Galleria area just down Westheimer. There are many fine hotels that will provide updated facilities and much better customer service for the money.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Connor J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, April 8, 2013
Hearing from our guests, positive or otherwise, gives us the ability to continually improve the experience for future guests and for that we are grateful. It is disappointing to learn that although your recent stay with us was satisfactory, we were not able to fully impress you. Thank you for taking the time to share your review; we hope to have an opportunity in the future to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed April 1, 2013

AWFUL MARRIOTT-not the usual MARRIOTT STANDARDS, one would expect.

A two night trip for business.
Several room complaints. Old, tired, dirty rooms.
No tolietries in the bathroom upon arrival.
The a/c was my biggest nightmare, very noisy, very very cold and WOULD NOT TURN OFF. A very atiquated a/c system. In February why one needs A/C on full, and uncontrolable by guests at their choice, beats me.
As a european, I do not rely on a/c all year round,and deteste sleeping with it on. I appreciate Texas mainly only see's hot and humid climate, but in February, it was as cold as europe.
I reported the a/c to a room maid who was in the corridor, I was given a blank expression of confussion as the english language was to understand. Instead I had to drag the person in to point.
Several hours past and an engineer did not appear, and the toliet items also never appeared.

At bedtime I found my room lights did not work.

All of the above were reported to the reception manager the next day. I was informed nothing cold be done to the a/c.

Nothing was addressed. I left the hotel, with extremley painful sinus issue, due to the uncontrolable a/c.
The staff are unhelpful, dreadful undertanding of the english language, however spanish is a bonus.
A dirty, shabby, poor looking hotel.
No reconigtion of being a marriott loyal customer.
Not a care in the world to my room complaints or any service recovery to rectify.
This is an extremley poor below standard Marriott.
I've recieved better service and room standards on a highway, hostal for the night.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bo180310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, April 8, 2013
It is definitely disappointing to learn that during your recent stay you faced so many challenges, and for that we deeply apologize. Your experience is certainly not typical of what we want our guests to encounter and wish that we could have created a better experience for you. Feedback from our guests is truly appreciated as it gives us the opportunity to continuously improve upon our services. Thank you for your review.
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Houston
Level Contributor
100 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed March 25, 2013 via mobile

Clean rooms, good wifi. Front desk not too helpful. When I asked for some toiletries they said they had given them out for the day. Same with the second day. There was a hole in my pillow sheet. The water in the shower doesn't drain until the tub is about 1/5 full of water. I tried two rooms and both were like this. Plenty of free parking. Good water pressure. I'd go back again, but compared to other Marriotts this one is nothing special.

Stayed March 2013
Helpful?
Thank luvtotravel2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, April 3, 2013
While we are glad to know you enjoyed the cleanliness of your room, the quality of the Wi-Fi and the water pressure; it is certainly disappointing to learn that your expectations were not met in every way. We value you as a guest and we will share your comments with our management team so we can continue to improve. We hope that we will have the opportunity to welcome you back again soon and exceed your expectations in every way. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Houston Marriott Westchase

Property: Houston Marriott Westchase
Address: 2900 Briarpark Dr, Houston, TX 77042-3704
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#100 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Houston Marriott Westchase 3.5*
Number of rooms: 534
Official Description (provided by the hotel):
Discover the west end of Houston, TX at the Houston Marriott Westchase. Our hotel offers spacious, well-appointed rooms, a contemporary Texas-themed decor, high-speed Internet available throughout our AAA rated 3-diamond hotel. Other amenities include indoor/outdoor heated swimming pools, a fitness center, free parking, two restaurants and Starbucks(R) coffee house. The Westchase section of Houston is conveniently located near key Houston landmarks like Reliant Stadium, Rice University, The Uptown Galleria Area, and home to companies such as National Oil well Varco, Honeywell, and BMC Software. A few minutes from the hotel is the I-10 Energy Corridor, a business hotspot for Energy powerhouses like ExxonMobil, Shell, BP, Schlumberger and many others. Along with amazing rooms and service, we have 43,000 square feet of available meeting space for your next conference or event, including the Grand Pavilion Ballroom, which has seating for 1,725 guests. Book your stay at The Houston Marriott Westchase Hotel today. ... more   less 
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Also Known As:
Houston Marriott Westchase Hotel Houston
Marriott Houston

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