AWFUL MARRIOTT-not the usual MARRIOTT STANDARDS, one would expect.
A two night trip for business.
Several room complaints. Old, tired, dirty rooms.
No tolietries in the bathroom upon arrival.
The a/c was my biggest nightmare, very noisy, very very cold and WOULD NOT TURN OFF. A very atiquated a/c system. In February why one needs A/C on full, and uncontrolable by guests at their choice, beats me.
As a european, I do not rely on a/c all year round,and deteste sleeping with it on. I appreciate Texas mainly only see's hot and humid climate, but in February, it was as cold as europe.
I reported the a/c to a room maid who was in the corridor, I was given a blank expression of confussion as the english language was to understand. Instead I had to drag the person in to point.
Several hours past and an engineer did not appear, and the toliet items also never appeared.
At bedtime I found my room lights did not work.
All of the above were reported to the reception manager the next day. I was informed nothing cold be done to the a/c.
Nothing was addressed. I left the hotel, with extremley painful sinus issue, due to the uncontrolable a/c.
The staff are unhelpful, dreadful undertanding of the english language, however spanish is a bonus.
A dirty, shabby, poor looking hotel.
No reconigtion of being a marriott loyal customer.
Not a care in the world to my room complaints or any service recovery to rectify.
This is an extremley poor below standard Marriott.
I've recieved better service and room standards on a highway, hostal for the night.
- Official Description (provided by the hotel):
- Discover the west end of Houston, TX at the Houston Marriott Westchase. Our hotel offers spacious, well-appointed rooms, a contemporary Texas-themed decor, high-speed Internet available throughout our AAA rated 3-diamond hotel. Other amenities include indoor/outdoor heated swimming pools, a fitness center, free parking, two restaurants and Starbucks(R) coffee house. The Westchase section of Houston is conveniently located near key Houston landmarks like Reliant Stadium, Rice University, The Uptown Galleria Area, and home to companies such as National Oil well Varco, Honeywell, and BMC Software. A few minutes from the hotel is the I-10 Energy Corridor, a business hotspot for Energy powerhouses like ExxonMobil, Shell, BP, Schlumberger and many others. Along with amazing rooms and service, we have 43,000 square feet of available meeting space for your next conference or event, including the Grand Pavilion Ballroom, which has seating for 1,725 guests. Book your stay at The Houston Marriott Westchase Hotel today. ... more less
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- Also Known As:
- Houston Marriott Westchase Hotel Houston
- Marriott Houston