Ate here last night, the only reason it's not receiving a terrible rating is because of the manager, forgive me if I got your name wrong, Wei. Without a doubt one of the worst servers I've ever encountered, my dinner companion ordered a glass of wine and it took 20 mins and several requests to get it because our server was too busy shooting the breeze. Dinner arrived luke warm and that was probably because he forgot it was sitting in the kitchen, I requested salt from another worker because our server was no where to be found who inturn went to our server. Yet again a second request was made for the salt and I was told by our server it was coming, it's salt no preparation is necessary, you pick up the salt and bring it to the table this was a 15min process. We waited 35mins for two simple requests. The server decided to comp us a dessert, you've guessed it as we patiently waited for the dessert he forgot it. Then when he finally took the order, we ordered Red Velvet cake and when the order came we received a cupcake.
He did say he had a rough day, when I go out for dinner to get away from what's going on in my daily stressful life. I am not an insensitive person and I really do care about my fellow man but sometimes I need time to think about me and really don't want to hear about how rough the day was for the waiter, I can pick up take out and stay home in that case. He asked me why I didn't tell him the food was cold, he would have gotten another order for me; I responded that I did not have an hour to wait.
I have never given a 15% tip because I know servers have a very stressful job, I usually do 20-22%, I made an exception and gave this one 15% more than he deserved.
The manager heard of what happened but not from us, we gave her an explaination and she very generously compt us our meal which I was not expecting but it shows great customer service on her part. Orginally I had no intention of ever stepping foot in this restaurant again, but I gave my word to the manager I would return and I am a person of my word. I won't do it soon because I need to first forget the experience of the world's most forgetful server.
So to the manager of this establishment .... Well Done!