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Best Western Plus Westchase Mini-Suites
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Reviews (511)
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All reviewsno elevatorfront deskwestern hotelsfirst floorwestchase areasmall hotelthe breakfast areapool and hot tubsofa bedgreat place to stayeasy accesshotel staffcontinental breakfastdefinitely stay here againnice staybusiness tripbw
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458 - 463 of 511 reviews
Reviewed July 29, 2011

My husband and I spent five nights in this hotel with our son. All of the staff was very friendly and helpful. We got some great recommendations for restaurants, and they even printed out maps for us. The breakfast buffet was beyond what we have normally seen: DIY waffles, little cheese omelets, sausages, a selection of breads and juices along with hard-boiled eggs and yogurts. The lady running the breakfasts was great -- she kept everything filled and cleared as needed. Our only complaint was the bed. We really prefer a firmer mattress. We woke up every morning with back- and neck-aches from the soft bed and pillows.

The location is good. Right off the Sam Houston Tollway, this hotel is 1/2 a block south of Westheimer, which has loads of restaurants. It took us only 20-25 minutes to reach the museum district.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank PurpleFrog1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this reviewResponded October 18, 2017

Thank you for recognizing the value we provide our guests with the high quality of service and products we offer. We appreciate you staying with us and we look forward to serving you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2011

Not as perfect as reviews indicate. Problems were: no elevator, very hard beds, and can not swim until 10 am. Other than that, personnel was very friendly and amenities were top-notch. Four star...not five.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Cjzmom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this reviewResponded October 18, 2017

Thank you so much for your feedback. We appreciate you staying with us and we look forward to your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2011

We came to Houston downtown to spend half day as a part of our roadtrip. Early in the morning somebody broke into our car (parked in public parking area in downtown) and stole our belongings from car. We had to go to service for replacing window. We needed to stay overnight in Houston and searched hotels on Tripadvisor. This was the only hotel had %100 recommendation of reviewers. We took the advise and called hotel. The front office staff (Daniel) was so kind and helpful. Room was perfectly clean and organized. (it was better than 4 star hotel in Florida; we stayed last week) Everthing we needed was available. I found a nice looking basket in the bathroom for dirty towels. I hate to use hotel towels, because people throw used ones to dirty - wet floor, step on their shoes and we as
next customer use them. For me basket was an example of their approach to maintain the hotel.
Breakfast was great, hotel staff was very kind and helpful. I want to thank Tripadvisor reviewers and hotel staff for such a pleasant stay on a bad day for us. Don't go to an yother hotel, this place is a gem.

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Ecze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this reviewResponded October 18, 2017

We are delighted to see you had a pleasant visit to the Best Western Plus Westchase Mini-Suites. Thank you for your mention of our good service and friendly staff. Come back and see us again soon.

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Reviewed July 17, 2011

I really enjoyed going to this little Best Western, the rooms were clean and the customer service was amazing. The people go above and beyond to make you comfortable, really a terrific place to stay!

  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Alexis60745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this reviewResponded October 18, 2017

Thank you for letting us know that we exceeded your expectations! We appreciate you staying with us and we look forward to serving you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2011

The room was perfect for a single traveler. Really enjoyed the "sitting area" and the mini-suite atmosphere, complete with a small sink next to the microwave. I was visiting for a week so having a fridge and microwave were very helpful. Also, all of the employees of the hotel were very nice and made me feel very welcome.

  • Stayed: June 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Damselfly_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley B, Public Relations Manager at Best Western Plus Westchase Mini-Suites, responded to this reviewResponded October 18, 2017

Thank you for choosing to stay as our guest and for taking the time to write such a nice review. We look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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