Upon arriving at the hotel we were notified that the suite I had reserved was not available and that we would stay in a King size room instead. I was confused as to why my reservation was lost, and why I had not been notified, and upset that we would be put in a King size room. The front desk clerk seemed uninterested and only offered my husband and me a $100 bonus credit, free breakfast and spa credits after she saw we were clearly upset. The front desk clerk stated that we would be able to use $100 credit towards our room stay. There was nothing special about the room. It was simply a King size room like you would find at a Holiday Inn. Upon checking out , I was notified that the night clerk had given me wrong info and that I would not be able to use the $100 credit towards room charge. At the end I was given $100 credit , but only after having to talk to manager. Very disappointed
The hotel lobby, hallways and room (at least the one we stayed at) seemed very old. The lobby was busy with random people walking in and out. We checked in late, after midnight. I believe there is a hotel lounge that attracts people into and through the lobby. I am assuming that there is no dress code to enter the lounge because there were many young guys with sagging shorts and pants. Just not something I expected to see at a hotel like this.
- Official Description (provided by the hotel):
- A luxury hotel including Monarch Bistro, pool, fitness center, and ZaSpa with a pet-friendly policy located in Museum District Houston. Known for sophisticated service and modern interior. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Zaza Houston