This hotel is very poorly run. Everything from check in to check out was a hassle. I had no help getting my bags up to my room. My room had a broken window in it and the pool was so filthy it was disgusting. By filthy I mean the pool had cigarette butts, cans, old newspapers, and other trash in it. On the third day of my stay a housekeeper let herself into my room without knocking while I was getting dressed and then claimed she thought I was gone for the day. The promotional pamphlet inside my hotel room claims the Zaza is in the top ten for business travelers but the desk in my room had no plug available. Very hard to be a business traveler with no laptop or cell phone charged. I tried to buy a t-shirt in the hotel gift shop and even the girl working there was too busy on a pesonal phone call to help me find my size. Given the quality of the staff, I absolutely believe the story from the girls earlier who left a review. I had a hard time even getting in touch with a manager to talk to about my stay.
- Official Description (provided by the hotel):
- A luxury hotel including Monarch Bistro, pool, fitness center, and ZaSpa with a pet-friendly policy located in Museum District Houston. Known for sophisticated service and modern interior. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Zaza Houston