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“Terrible service”
Review of Hotel ZaZa Houston

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Hotel ZaZa Houston
Ranked #5 of 507 Hotels in Houston
Certificate of Excellence
Birmingham, Alabama
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Terrible service”
Reviewed February 8, 2013

Aparently a 4:00PM check in is only a suggestion for this place. After my room was not ready until 5:30, no one called to tell me it was ready, and I had to wait in the line at registration for the third time to get my key. Also, no one apoligized for the delay. Finall, our room was not too tidy whe we finally got in. The bed looked like someone had just sat in it after it was made, and one of the beds had the cover partially pulled down. Room was small and dark.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AntoineBaptiste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZaZaHouston, Executive Vice President at Hotel ZaZa Houston, responded to this review, February 13, 2013
AntoineBaptiste,

Thank you for your feedback. In regards to your check-in experience, I apologize for the unsatisfactory service that you received. I am absolutely flabbergasted, as such subpar hospitality is not the norm at Hotel ZaZa; my team is very diligent in making certain ZaZa guests are warmly welcomed to the hotel. Please touch base with me, as I would like to gather more details concerning your stay at Hotel ZaZa.
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1,647 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (416)
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English first
NY, NY
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 7, 2013

I was recently in Houston on business. I was there for a conference and several colleagues were all staying in the hotel and confirmed some of my observations. The good: excellent desk service, a great rate for conference participants, good bar and restaurant, large rooms (many with balconies and lovely park views), friendly staff, large and clean bathrooms with fantastic toiletries, and, best for me, free coffee on each floor near the elevators. Also, one of the rare times I saw healthy options on the minibar. I was able to grab a bag of unsalted almonds to take to a long meeting and was really pleased. The bad: I wonder if this hotel has experienced some sort of mold or mildew issues. Several of us on floors 4, 9, and 10 noticed a really odd, stale smell in the hallways and an overwhelming smell of bleach in our rooms that practically made your eyes burn. On the other hand, another colleague on 6 didn't find this. This is not my kind of decor -- all the mirrors and black lacquer (which doesn't stand up well to frequent use) made me think of Studio 54, Scarface, and Caesar's Palace. I was expecting to find a mirror on the ceiling. (On the other hand, this kind of kitschy decoration could be a huge plus for some.) Also, memo hotel housekeeping staff: clean the irons occasionally! There's nothing worse than attempting to iron your clean clothing and having it made dirty by mineral flakes or some kind of discolored water.

Room Tip: Ask for a room with a balcony overlooking the park. Great view! And the area is never that loud, a...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NY_travx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, February 8, 2013
NY_travx!

Thank you for the thorough feedback. I am pleased to read that you enjoyed the Butler's Pantry coffee & tea service during your stay! As for the restaurant, I am happy you found the Monarch to be a nice dining establishment!

In regards to the smell in a few of the hallways of the hotel, I sincerely apologize. My team will inspect the issue immediately! Also, the irons will be immaculately polished. I'll make certain the housekeeping team is aware that such an incident will not arise again in the future.

Again, thank you for the feedback! Please touch base when your travels return you to H-town, as I would love to create a signature experience for you! We love ya at ZaZa!
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Chicago, Illinois
Level Contributor
131 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 6, 2013

I honestly went here to grab a taxi after leaving the Fine Arts Museum across the street. They were so nice I walked in to look around-very nice hotel. Wonderful location and staff. I ended up having a drink in the lobby and a bite at the restaurant - all based on the friendliness of the staff and how comfortable I felt. Sad I had to take a taxi back to the Galleria area to a hotel more expensive but less appealing.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SGHistory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, February 8, 2013
SGHistory!

Thank you for the awesome feedback! I am pleased you had a fantastic first impression of Hotel ZaZa after your visit to the MFAH. The Monarch Bistro is a great place to grab a drink or enjoy a delish meal! Glad you enjoyed your visit to the restaurant! Please touch base when your travels return you to H-town, as I would love to create a signature ZaZa experience for you!
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Newbury, VT
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 6, 2013

My first visit to Hotel ZaZa Houston was last week, for a three-night stay. Everything was superb.
Jonathan, at the front desk, who checked me in and out, set the standard, but every member of the staff was friendly, accommodating, and helpful. Rooms large and spacious, bed supremely comfortable. Very quiet. Having good, strong coffee freely available on each floor starting at 6:00 am was the nicest touch ever, and much appreciated. Room service quick and efficient.
I will definitely return.

Eric
Newbury, Vermont

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZaZaHouston, Executive Vice President at Hotel ZaZa Houston, responded to this review, February 13, 2013
Eric E!

Thank you for the great feedback. I am pleased to read that your first visit to Hotel ZaZa was a wonderful experience. The Butler's Pantry coffee & tea service is one of the many gems featured at the Za; I am glad you enjoyed the service! As for the Z staff, I will definitely commend Jonathan for a job well done! Please touch base when you would like to pay another visit to ZaZa, as I will have my team roll out the reddest of red carpets upon your arrival!
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Houston, Texas
1 review
Reviewed February 4, 2013

I love Hotel ZaZa, I try to stay there at least once a month and I live in Houston! I recommend it to any of my friends coming in from out of town, it is by far the nicest place to stay in the city. Kat at the front desk is so sweet and extremely accomodating. Definitely would recommend the hotel for anyone who has never been!

Stayed December 2012, traveled with friends
Helpful?
Thank HTX718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, February 5, 2013
HTX718!

Thank you for the wonderful feedback. I am pleased that you love Hotel ZaZa! We love ya as well. I will commend Kat for her excellent service to you during your visit! The Z team looks forward to your return!!
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Dallas, Texas, United States
1 review
Reviewed February 3, 2013

This was the second time I have stayed at this hotel, the first being for a wedding I was in. The service is fantastic. All the concierge, valet, maids, everyone, was very attentive and friendly. I booked a Splendito Suite for my boyfriend and I and we got upgraded to one of the concept suites by a very sweet girl named Kat. Our experience at this hotel was very memorable and fun. Definitely give it a shot; you won't be disappointed!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily75201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, February 5, 2013
Emily75201

I am pleased to read that you had a fun & memorable stay at Hotel ZaZa recently! Weddings at ZaZa are definitely a beautiful experience! I will make sure Kat is commended for her terrific hospitality to you during your visit at the hotel. Please touch base when your travels return you to H-town, as I would love to create another signature ZaZa experience for you!
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Houston, Texas, United States
1 review
Reviewed February 3, 2013

Service from the time we arrived was over the top!! It was a little birthday getaway and they offered (complimentary) champagne and chocolate covered strawberries. The room and amenities were fantastic. Food was exceptionally good (must have the filet). When it was time to check out there was a little confusion about our package. They immediately fixed the error and made sure we were 100% satisfied with our stay. That's what I call customer service!! Will definitely be coming back. Thank you ZaZA!!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bayloroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Nuss, Executive Vice President at Hotel ZaZa Houston, responded to this review, February 5, 2013
Bayloroo!

Thank you for the fantastic feedback! I am glad your b-day getaway at Hotel ZaZa was beyond satisfactory. The Z team is all about providing delightful treats for special occasions; I am happy you enjoyed the champagne & chocolate-covered strawberries! Please touch base when you would like to z-scape back to ZaZa, as I will have my staff roll out the reddest of red carpets upon your arrival!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ZaZa Houston

Property: Hotel ZaZa Houston
Address: 5701 Main St, Houston, TX 77005-1824
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 507 Hotels in Houston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel ZaZa Houston 4*
Number of rooms: 315
Official Description (provided by the hotel):
A luxury hotel including Monarch Bistro, pool, fitness center, and ZaSpa with a pet-friendly policy located in Museum District Houston. Known for sophisticated service and modern interior. ... more   less 
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