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“Interesting experience....”

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Hampton Inn & Suites Houston-Bush Intercontinental Airport
Ranked #82 of 517 Hotels in Houston
Reviewed October 9, 2013

I had a wonderful experience riding from the airport - the woman who drove the shuttle was excellent, friendly, outgoing, etc... Great introduction to this property! Check in was fine, but the furniture in the room needed replacing. The front desk was not very helpful for the dining situation. All that said, I have to tell you that I complained about some of this, and the manager "made it right," and has dealt with the issues of my complaints. That impressed me. So you really should try it. Hampton Inns are always decent properties. Very convenient to the airport.

  • Stayed: September 2013, traveled on business
    • Value
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Thank N. J. M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeMay71, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this reviewResponded October 22, 2013

Thank you again for choosing us and for your kind comments on how we handle things. We look forward to your return and thank you for being loyal to our Hilton/Hampton Brand.

Warmest Regards,

Mike May
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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584 - 590 of 712 reviews

Reviewed October 6, 2013

The quality of this hotel far out did my expectations. It was clean, had wonderful mattress and great linens. The breakfast was great and they even prepared to go bags for early flights people or people in a hurry. The airport transportation was smooth. The staff were friendly and efficient. The Hampton Inn is now at the top of my list of places to stay.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Hampton
1  Thank marie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeMay71, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this reviewResponded October 8, 2013

Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport.
I want to personally thank you for taking the time to comment on your stay with us. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued guests. I would also like to thank you for being so kind with your comments and I will be sure to pass this on to our staff during our daily huddles. It truly is an honor when our guests let us know how we are doing and that we are treating you well. You are the reason why we are here and thank you again for letting us know your stay was fantastic.

Thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and for commenting on your stay with us! Have a wonderful day!

Mike May
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

Last weekend, I was returning to Texas from India and got trapped overnight in Houston due to a cancelled flight. Being a Hilton HHonors reward member, I decided to see if a Hilton brand hotel was nearby. Luckily, the Hampton Inn Bush Intercontinental Airport was less than five minutes away. I thought I'd have to wait a long time for the shuttle since it was raining, but the driver was there within 10 minutes of my reservation confirmation. The staff is warm and welcoming, and the shuttle service is both fast and safe. The rooms are clean, and the wireless works great. Best of all, the beds are spacious and just soft enough to be comfy! Breakfast offerings included sausage, biscuits, waffles, eggs, cereal, juices, coffee, and milk, and the dining area is kept clean even during a busy breakfast service. I thought at first that the noise from the departing airplanes would be a problem, but the rooms facing the runways are surprisingly quiet. I enjoyed my stay and will return the next time I'm trapped in Houston.

  • Stayed: September 2013, traveled on business
    • Value
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Review collected in partnership with Hampton
Thank Shelby C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeMay71, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this reviewResponded October 4, 2013

Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to comment on your stay with us. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued Hilton Honor members.

I would also like to thank you for being so kind with your comments and I will be sure to pass this on to our staff during our daily huddles. It truly is an honor when our guests let us know how we are doing and that we are treating you well. You are the reason why we are here and thank you again for letting us know your stay was fantastic.

Thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and for commenting on your stay with us! Have a wonderful day!

Mike May
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

I enjoyed my overnight here on the way back home...easy to get too - but remember you have to call the hotel to get the shuttle car to come and pick you up - once there (about 10-15 minutes from the terminal 3) check in was quick and friendly. Room was just fine, had all I needed and I especially appreciate free wifi. TV and desk area as well.

Bed was really comfortable and the bathroom had nice amenities including the ear plugs. Now I am a light sleeper and did not need them....so what can I say. This room had a walk in shower, good lighting and lots of counter space.

Right out my window I could see a Taco Bell and Jack in the Box...so for those who are hungry, close and easy to get to. Breakfast was also included at this hotel and was continental but offered porridge and make your own waffles along with the other items. Take away bags are also available. All in all a very nice place to stay...oh and coffee and tea available in the lobby 24/7 plus daily newspaper...nice perks.

  • Stayed: September 2013, traveled on business
    • Value
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Thank ICanTravelPanama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeMay71, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this reviewResponded October 2, 2013

Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to comment on your stay with us. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued guests. I would also like to thank you for being so kind with your comments and I will be sure to pass this on to our staff during our daily huddles. It truly is an honor when our guests let us know how we are doing and that we are treating you well. You are the reason why we are here and thank you again for letting us know your stay was fantastic.

Thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and for commenting on your stay with us! Have a wonderful day!

Mike May
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

This is a pretty typical Hampton Inn. If you aren't familiar with them, they are a good middle of the road Hilton brand that has a nice business atmosphere, but also great for family vacations. I like the breakfast, which is much more complete than most hotels in this price range. This hotel had a few more healthy options than others I've been at, which I liked. AND it's just outside the airport, so was very easy for me getting in and out of Houston

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Karl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeMay71, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this reviewResponded October 2, 2013

Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to comment on your stay with us. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued guests. I would also like to thank you for being so kind with your comments and I will be sure to pass this on to our staff during our daily huddles. It truly is an honor when our guests let us know how we are doing and that we are treating you well. You are the reason why we are here and thank you again for letting us know your stay was fantastic.

Thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and for commenting on your stay with us! Have a wonderful day!

Mike May
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

I should have realized that this hotel would be in the flight path but the rest of the stay made up for the inconvenience. The front desk staff was very helpful. I needed to get gas and didn't want to drive on JFK because it was horrible traffic. They gave me a way to drive through the alley. I picked up a to go breakfast bag at 5:00 am and headed out for the 5 minute drive to IAH. Easy! The Sheraton and DoubleTree would have the same issue with airport noise. I would recommend this place anytime.

Stayed: September 2013, traveled on business
Thank Marc_and_Tracy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeMay71, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this reviewResponded October 2, 2013

Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you taking the time to comment on your stay with us and for letting us know how are staff was helpful in assisting you. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued guests.

I sincerely apologize for the Airport noise and understanding that this is out of our control at this time. We are actually looking into more sound absorbent materials and hope to find a reasonable solution soon.

Thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and thank you for your comments! Have a wonderful day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

This is a nice Hampton Inn but the noise from the jets taking off is just to loud. Seems there are flights taking off throughout the night. PROS - Close to airport, free wifi, clean, free parking CONS - Noise = lack of sleep

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Barry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeMay71, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this reviewResponded October 2, 2013

Thank you for choosing to stay with us at the Hampton Inn & Suites Bush Airport. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you taking the time to comment on your stay with us. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our valued guests.

I sincerely apologize for the Airport noise and understanding that this is out of our control at this time. We are actually looking into more sound absorbent materials and hope to find a reasonable solution soon.

Thank you again for choosing to stay at the Hampton Inn & Suites Bush Airport and thank you for your comments! Have a wonderful day!

Mike May
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Houston-Bush Intercontinental Airport

Address: 15831 John F Kennedy Blvd, Houston, TX 77032-2317
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#52 Romantic Hotel in Houston
#97 Business Hotel in Houston
Price Range: $88 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Houston-Bush Intercontinental Airport 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Relax in your spacious guest room or suite at Hampton Inn & Suites Houston-Bush Intercontinental Airport, a 98-room property located near three major freeways and one mile from the airport. Enjoy free airport pick-up and drop-off with our shuttle service operated Monday thru Friday 4 AM to 11 PM and Saturday thru Sunday 5 AM to 11 PM. Whether you’re here for business or enjoying a family vacation, you’ll get free internet access, free access to the pool and fitness room, and Hampton’s free hot breakfast with our signature waffles and delicious oatmeal. ... more   less 
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Also Known As:
Hampton Inn & Suites Houston-Bush Intercontinental Airport Hotel Houston
Hampton Inn And Suites Houston-Bush Intercontinental Airport
Hampton Inn Houston
Houston Hampton Inn

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