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“Wifi Slow at night but change coming”

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Hampton Inn & Suites Houston-Bush Intercontinental Airport
Ranked #83 of 510 Hotels in Houston
Osaka, Japan
Level 5 Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Wifi Slow at night but change coming”
Reviewed February 15, 2012

I did experience v-e-r-y slow Internet in the evening but it was quite zippy in the morning. According to the front desk, the entire Hampton Inn system is switching over to a new provider, so by the time you read this review the comments concerning slow connectivity might be a thing of the past.

The hotel was generally up to Hampton Inn standards. The breakfast selection was good, the bed comfortable, etc. In response to comments concerning the noise levels due the proximity of the airport, I witnessed my first Hampton Inn stay with complementary earplugs along with all of the other goodies in the toilet! In fact, the noise the one night we stayed didn't bother us. My wife is a light sleeper and wasn't woken up once by jet noise, but perhaps we were just lucky.

One minor inconvenience is that you do need to call for your pick up, but this is partially due to the layout of the airport with 5 terminals. The Hampton vans make rounds every 30 minutes during the day, but since I saw two vehicles in the parking lot, perhaps the frequency is higher at peak periods. The driver does call in to see if any other requests have come in so you might not have to wait long.

There is a Jack in the Box just next door to the hotel if you need to pick up a quick snack, as well as a Shell station one more building down with a convenience store that has a wide selection of products. I even managed to pick up a contact lense case there just like the one that i forgot to bring along.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trobb49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan G, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, February 24, 2012
Hello our responder trobb,

Thank you very much for staying at our property few days ago. We are glad to hear that you enjoyed your stay with us, and I personally want to thank you for taking your precious time to write a nice comments about our hotel.

We are sorry that you could not enjoy the strong and reliable WiFi which we have at current with Stay Connect program. I wish we could have upgraded our internet system prior to your arrival. Yes, being near the Bush Airport we do provide complimentary earplugs to our guests and our guests do enjoy it. Our Guests do have to call the hotel from the airport should they need our complimentary airport shuttle service and normally we pick our guests within 10-15 minutes of receiving airport pickup call.

We look forward to serving you again in your next visit to Houston area.

Thanks a lot!

Morgan Gurung,CHA
General Manager
Hampton Inn & Suites
Houston-Bush Intercontinental Airport
15831 JFK Boulevard
Houston, TX-77032
Phone: 281-442-4600 Ext. 705
Fax: 281-442-4607
morgan.gurung@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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635 reviews from our community

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Rating summary
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1 review
Reviewed February 4, 2012

Everything was fine, but the wifi problems were unacceptable from a hotel catering to business users. Today it's the equivalent of no hot water. When I mentioned it to the staff, they seemed completely uninterested and blamed a full night. But it was no better at any point in the day or night.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zaphodhhg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan G, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, February 13, 2012
Hello our reviewer Zaphodhhg,

We thank you very much for staying at our beautiful Hampton Inn & Suites-IAH and we were sad to hear that you had inconvenience due to the slow High Speed Internet at our property. I personally want to apologize for the inconvenience you had. I want to let you know that we were already in the process of upgrading our property to Stay Connected HSIA program starting Monday 02/13/2012 so our Guests can enjoy the HSIA without any interference of weak signal. I wish we were able to schedule this upgrade prior to your Check In date. Thank you very much again for your business and look forward to serving you in your next visit to Houston area.

Yours Sincerely,
Morgan Gurung,CHA
General Manager
Hampton Inn & Suites-IAH
morgan.gurung@hilton.com
281-442-4600 Ext 705
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 1, 2012

Our stay on 12/29 -01/012012 was awesome the room are a little small but the hotel, parking lot was very clean. The staff is very nice and accommodating, we requested for a later check out time and were given it. I have raved about our stay to my friends when in Houston I will definitely stay here again.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BKari77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan G, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, February 15, 2012
Hello our Reviewer BKari77,

Thank you very much for your recent stay at our beautiful property(Hampton Inn & Suites-IAH). We were glad to hear that you enjoyed your stay with us. I will definitely pass this message to our staffs and of course they will be thrilled to hear your comments. We always try to recruit our associates who are caring and willing to go above and beyond the call of duty to make our Guests stay more pleasant and memorable one, but more than this, it's the Guest like you who motivates us and lift our spirit each and every time. We really appreciate your kind comments and we humbly Thank you for referring us to your friends in Houston area. It means a lot to us and we look forward to seeing you again in your next trip to Houston area. As you may be aware that Mon-Thu(5:30-7 pm), we have Manager's Reception that includes Wine,Beers,Hors d'oeuvre, cheese platters etc. Thanks again,

Morgan Gurung,CHA
General Manager
Hampton Inn & Suites
Houston-Bush Intercontinental Airport
15831 JFK Boulevard
Houston, TX-77032
Phone: 281-442-4600 Ext. 705
Fax: 281-442-4607
morgan.gurung@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Kelowna, Canada
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 7, 2012

We have stayed here at least 5 times when we overnight in Houston. For the Price, you can't beat it. We usually do an advance purchase and upgrade to one of the larger rooms.Front desk is always friendly. The rooms are clean, the beds are comfortable, and the breakfast is super. If you are only staying one night there is a restaurant at the next hotel within walking distance which we always dine at. Nothing fancy, just good food. Just be forewarned, the shuttle does not arrive automatically. Once you land in Houston you need to call the Hotel to have it sent to pick you up. They are usally pretty quick, but make sure you have their phone number handy.

Room Tip: Go for the larger rooms, you'll enjoy the space and it really does not cost that much more. We...
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan G, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, February 15, 2012
Hello Mr. Bob,

Thank you for being our loyal guest and providing us continuous business. We really appreciate that. Lot of thanks too for providing us warm and kind comments about our staffs. As you may have seen that we have a great team at our property who want to insure that our Guests enjoy their stay with us each and every time. Thanks for the tips that you mentioned to other fellow trip advisor members. You are absolutely right on that one. With so many stays in our property, you have become a pro and knows our hotel very well.

It is our pleasure in serving you each and every time and we look forward to serving you again in your next trip to Houston area.

Morgan Gurung,CHA
General Manager
Hampton Inn & Suites
Houston-Bush Intercontinental Airport
15831 JFK Boulevard
Houston, TX-77032
Phone: 281-442-4600 Ext. 705
Fax: 281-442-4607
morgan.gurung@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Level 5 Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed November 28, 2011

We stayed here overnight en-route while starting a recent vacation. We arrived after 11pm so the shuttle was not running it's regular schedule but one arrived with 20 minutes of us calling from the airport. Check-in/out was fast and hassle free by friendly staff. The free breakfast had a good selection and all food and fruit was very fresh. Room was nice, clean with a very comfortable bed. The hotel was a good deal in itself but when you add in the convenient shuttle, location and great breakfast it becomes an excellent value Would not hesitate to stay again as a airport hotel and would recommend this hotel to any travelers.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rustie58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan G, General Manager at Hampton Inn & Suites Houston-Bush Intercontinental Airport, responded to this review, February 15, 2012
Hello Mr. Rustie,

Thanks for your kind comments about our staffs and property. We really appreciate that.
We have a great team in our property and we try to do everything we can to make sure our Guests enjoy their stay with us.

Thanks for your business and continuous loyalty, and we look forward to serving you again in your next visit to Houston area.

Yours Sincerely,

Morgan Gurung,CHA
General Manager
Hampton Inn & Suites
Houston-Bush Intercontinental Airport
15831 JFK Boulevard
Houston, TX-77032
Phone: 281-442-4600 Ext. 705
Fax: 281-442-4607
morgan.gurung@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 24, 2011

Luckily I ended up at this property at 1 am after leaving another hotel that had bed bugs (ew!) Jose, the night manager, set me up in a fabulous and clean room for very cheap, and even helped me treat my clothing from the previous hotel experience so I had something to wear the next day. Their breakfast is fabulous and the rooms are extremely quiet for being so close to the airport. I was very grateful to the whole staff that salvaged my stay in houston. Two very big thumbs up!!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank missyophd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
Level 6 Contributor
138 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 19, 2011

Staying at this hotel was a very pleasant experience. The room was immaculate the staff was very friendly all around. It seems as if this was a newer hotel The breakfast area was very clean and the staff was pleasant.

Staying at any airport is crap shoot. They are high turnover hotels and most airport hotels resemble a bad movie unless you can pay a premium price. This place was a decent value.

By the way, if you follow my posts you notice I always try to mention the price. I am not cheap but I do own a 1 person consulting show. I don't live off a corporate expense account anymore. That being said, I always try to mention the hotel value

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jooksing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Houston-Bush Intercontinental Airport

Property: Hampton Inn & Suites Houston-Bush Intercontinental Airport
Address: 15831 John F Kennedy Blvd, Houston, TX 77032-2317
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#52 Romantic Hotel in Houston
#97 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Houston-Bush Intercontinental Airport 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Relax in your spacious guest room or suite at Hampton Inn & Suites Houston-Bush Intercontinental Airport, a 98-room property located near three major freeways and one mile from the airport. Enjoy free airport pick-up and drop-off with our shuttle service operated Monday thru Friday 4 AM to 11 PM and Saturday thru Sunday 5 AM to 11 PM. Whether you’re here for business or enjoying a family vacation, you’ll get free internet access, free access to the pool and fitness room, and Hampton’s free hot breakfast with our signature waffles and delicious oatmeal. ... more   less 
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Also Known As:
Hampton Inn And Suites Houston-Bush Intercontinental Airport
Hampton Inn & Suites Houston-Bush Intercontinental Airport Hotel Houston
Hampton Inn Houston
Houston Hampton Inn

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