Thank you Lisa for the wonderful hospitality at Modern BnB. When my friend Christine visited Houston, I couldn't think of a better place to stay. Sure the location is awesome, and the breakfast is super, but your hospitality is the best. We thoroughly enjoyed the upgraded spacious room, the invite to the party and your suggestions for more sight seeing. Thanks also to your staff who went out of their way to make our stay even more comfortable!! Daan

I have been at the Modern on several occasions. I always love looking around at the building itself as well as the decor. But most of all the hostess, Lisa, is so much fun. It's a party everyday. She likes to have her guests meet each other and remembers you. I would recommend this B&B for business travel as well as pleasure travel. It is so close to the museum district and to downtown Houston.

The location of this B&B (walking-distance to the Menil) and decor were good, but the quality of service provided was poor and I think this is because the owner, Lisa, seems unaware of what it means to be in a service business. When we arrived, she was out and a staff-member checked us in. Lisa arrived about 15 minutes later with her husband and neither of them even acknowledged us, even though we were all standing in the kitchen area. When we eventually started to discuss using the elevator to take our bags to the 3rd floor, Lisa finally spoke up to say we must be "fancy-pants people, since only fancy-pants people stay in the Treehouse Room." I found this offensive.

The Treehouse Room was very large, as was the closet and bathroom, but there was a half-dead plant in the room, a mirror in the closet that couldn't be used since the lights were not working, a sink that was missing a drain, and dirty towels. The 1st day we were there, the bed was made, and the towels replaced, but instead of 2 hand-towels, we had 1, and 3 washcloths. The 2nd day the bed was still not made by the time we got back at 4p and then half-hour later someone knocked on the door wanting to make up the room. There was a dirty wine glass outside another room for 3 days before it was removed.

If you are going to tout your daily "chef-cooked breakfast" on your website then you should deliver. If the website says "great happy-hour", it shouldn't be a bottle of 2-buck Chuck and a couple of small bowls of nuts.

The breakfasts were poor. Besides weak coffee, no cream, bread in supermarket packages, the 1st day, when the usual cook was there, a guest asked if she was making omelets and she told him no since if she made them for 1 person, every one would want one (there were 3 of us at the table). Instead we got a waffle with cheap syrup. The 2nd day, we came down to an empty table except for Lisa eating breakfast at the table and talking on her cell phone. At some point another guest came in and she then had a discussion with him about buying houses in Houston (being a real-estate agent is another gig for her). This conversation could easily have been held in the adjoining living room. There was a different cook in the kitchen who we had to ask what was for breakfast, and she very sullenly told us she could make what we wanted, and we had to drag out of her what was available. The 3rd day, Lisa announced at breakfast that she managed to make quiche even though she really wasn't much of a cook since the regular cook was out with a back injury. She proceeded to tell us that the cook had to keep working since she hadn't save enough for retirement. Then a friend of hers showed up for breakfast and she and Lisa sat at the table and had a loud conversation about the friend's poorly behaved child. The last day, the regular cook was back and when we came down she was seated in the kitchen reading the newspaper. Lisa was again at the dining table eating and yakking with her friend. No one offered us anything for breakfast and I had to go up to the cook to ask what she was making. She said there was left-over quiche from yesterday (1 piece sitting out on the counter), half of a waffle she had already made, or she could make eggs any way, but no omelets.

What I expect from a B&B is decent housekeeping, well-maintained rooms, decent breakfast, and most importantly an awareness that guests are not your family or friends and should receive professional treatment from staff and, most importantly, the owner.