When we checked in to the hotel, I told the staff at the reception desk we were doing this for my best friend's 40th birthday. They did not state there would be any issues with this when we were checking in, party supplies/decorations in tow. Our plan was to have a few friends meet us at the hotel as it was a central location, have some snacks and drinks, then head out for our evening evening.
We had the Granduca 1 bedroom suite - very large - beautifully decorated, and perfect size for our small gathering. Our friends started arriving around 7:30-8 pm. There were a total of 10 of us, all mature adults in our 30's/40's….not exactly a frat party. Around 9 pm, the security guard came to the room, saying there was a noise complaint…..strange because our music was not loud, we were not boisterous. He just asked us to keep it down. No problem…..a few minutes later, security guard returned, at which time he proceeded to tell me that per hotel policy only 3 people were allowed to stay in the room. I stated to him I was aware of the policy of no more than 3 guests staying overnight in the suite, but we were never once told that we could not have our friends visit in the room before our evening out. He then felt the need to reiterate the 2-3 person max capacity, I told him I understood, and that we would be leaving soon. At this point it was borderline obnoxious, and we couldn't figure out where the noise complaint was coming from because we were not loud at all. A few minutes later, he was back again, asking what time we were leaving. OK, it was 9:30 at the latest at this point, and I told him again - we were going to finish up our drinks, and we were all preparing to leave. He then told me I needed to tell him what time EXACTLY we were leaving….now this was ridiculous. I told him in the next 15-20 minutes, and he looked at his watch and said, no - what time EXACTLY, as in the exact minute. I had enough - and told him I would be speaking to the manager and we did not deserve to be harassed this way. I shut the door, and a few seconds later I could hear a woman's voice yelling loudly from the room across the hall that she had "called to complain several times about the noise, but nobody was doing anything". I opened our door, and the person was already back in the room…..then we heard a baby crying. Now, I am only speculating, but what I think is the lady couldn't get her kid to sleep, and when our guests were arriving she was hearing the voices in the hallway, and the opening and closing of the door when they entered……I'm sorry but that, in my opinion, does not warrant being harassed by the security about what we were doing, and the woman across the hall hostile about "noise" . I went down to the lobby and spoke with management, the security guard was standing there to the side. I told them I did not appreciate being harassed by the security, we were doing nothing wrong, we were clear on our intentions at check in, and we had NO PLANS for everyone to stay the night, we were just trying to enjoy my friend's birthday that we spent a lot of time planning for, only to have this happen. Of course, the front desk staff acted like there was no problem, and that they were just being "proactive" about everything, because of people having all night parties in the past. I told them that we completely understood this, and we were just tying to enjoy ourselves before heading out for the rest of the night, at which point they apologized then wished us a good stay. Really? At this point, none of us wanted to be in the hotel anymore….it was just so over the top and obnoxious….I've never experienced anything like it. If they can figure out a way to manage these situations better, and not let the security harass guests, then they would absolutely get 5 stars. Just disappointed that we had the experience that night……but overall my friend and her husband enjoyed the rest of their stay in her beautiful suite
- Official Description (provided by the hotel):
- A boutique hotel located in one of Houston’s most exclusive neighborhoods, Hotel Granduca Houston blends Italian sophistication with modern, personalized amenities, offering travelers a luxurious escape in one of the county’s most dynamic cities. Featuring 122 residential-style rooms and suites designed to evoke the grandeur of an Italian Palazzo, Hotel Granduca Houston boasts an award winning restaurant, Ristorante Cavour for upscale dining; Il Giardino for casual outdoor dining; an elegant ballroom, Salone Rialto; four state-of-the-art executive boardrooms; and an inviting Veranda and pool with adjacent fitness center. Hotel Granduca Houston and its sister property, Granduca Austin, are the only hotels in Texas to receive the Leading Hotels of the World distinction. Leading Hotels of the World is a private collection of independent, luxury hotels throughout the world. Hotel Granduca was conceived as part of Uptown Shopping Park, a European style outdoor shopping plaza, featuring fashionable shopping and restaurants, all adjacent to the hotel. For more a more comprehensive shopping, Hotel Granduca offers complimentary car services to the world acclaimed Houston Galleria and the new River Oaks Shopping Center in the hotel’s own Maserati. Designer boutiques and shops for men and women, fine-dining restaurants, cafes and entertainment and High-Fashion Luxury Shopping in Houston are all within minutes of Hotel Granduca. ... more less
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- Also Known As:
- Granduca Hotel Houston