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“$1095 charge by phone and I was not there”

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Homewood Suites Houston near the Galleria
Ranked #55 of 517 Hotels in Houston
Certificate of Excellence
GreenLeadersSilver level
Reviewed October 17, 2012

I stayed at the hotel one night and brought a guest with me from a local bar. I checked out as usual the speedy check out went to the airport and the young lady which was there told them I was fiance and they allowed her to stay another 6 days and charged this to my credit card.

  • Stayed: September 2012, traveled on business
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1  Thank Chad C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallsm271, Director of Sales at Homewood Suites Houston near the Galleria, responded to this reviewResponded October 24, 2012

Dear Chad,

I would like to extend our deepest apologies for the confusion regarding billing for your stay. We strive to provide the best service possible for our guest and unfortunately we too were misled. I have been informed my assistant general manager is working to assist you personally and is available at your convenience.

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538 - 544 of 663 reviews

Reviewed October 10, 2012

One my first trip to Houston, I stayed at the Residence Inn down the street and was severely disappointed. Then because of a travel glitch, I ended up staying in a Hilton property right next to the freeway and a famous strip club. Needless to say, since my next business trip would be an extended stay, I did my research and picked the only place with consistent great reviews on Trip Advisor. All I can say is that this is a business/family friendly hotel with top-notch staff, amenities, location, and rooms. My co-workers and I pay a premium for staying at this hotel, but given the benefits, it's worth every penny.

Room Tip: High floor facing away from construction.
  • Stayed: October 2012, traveled on business
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Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallsm271, Director of Sales at Homewood Suites Houston near the Galleria, responded to this reviewResponded October 16, 2012

Thank you for taking the time to share your experience at our hotel. I am pleased to hear you enjoyed your stay with us and look forward to welcoming you back on your next trip to Houston.

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Reviewed September 9, 2012

I started to book at Residence Inn down the street, but the Trip Advisor reviews were less than fabulous, so I booked a room based 100 percent on trip advisor ratings for a suite-type room (needed a seperate bedroom, traveling with a teenager) that was reasonably priced. We checked in Friday and were advised that we were "Guest of the Day", meaning free parking, and the option of breakfast in-room. The staff greeted us each time we walked past the check in desk. Parking was convenient and accessible from elevator in the hotel lobby. Room was very comfortable with a great bed, wonderful pillows, sheets, and towels. Room size wasn't terribly spacious, but fine for a quick trip or if you're traveling alone. I would opt for a bigger room next time if my son is with me. For many years I had been a fan of Marriott Residence Inn. After not traveling for a few years, now traveling again, and my Marriott experiences have been below par. I'm switching my loyalty to to Hilton brand hotels; the visit to this location sealed the decision!

  • Stayed: September 2012, traveled with family
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2  Thank cmpTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallsm271, Director of Sales at Homewood Suites Houston near the Galleria, responded to this reviewResponded September 10, 2012

Thank you for taking the time to share these kind words about our property. We consistantly strive to exceed the standards of our guest. We look forward to welcoming you back on your next trip to Houston.

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Reviewed September 8, 2012

Our family had an excellent Labor Day weekend at the hotel. We had nine of us all together and we had one two room suite and one queen suite and we were very comfortable. The hotel was very clean.

The staff was excellent and very friendly and I especially enjoyed Shola Mokuolu, who answered my million questions about the hotel and the Galleria.

The breakfast was delicious. There was something for everyone - even Texas shaped waffles!

  • Stayed: September 2012, traveled with family
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Thank Sue G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallsm271, Director of Sales at Homewood Suites Houston near the Galleria, responded to this reviewResponded September 10, 2012

We greatly appreciate you taking the time to share your experience at our property. I am happy to hear that you truly enjoyed your stay with us. We look forward to "welcoming you home" on your next trip to Houston.

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Reviewed September 6, 2012

My wife, 2 year old daughter and myself stayed at this hotel over Labor Day Weekend and we could not have asked for a better place to stay! We got the suite and it was nice and spacious and clean and more than what we expected. It was nice to have a family room area with a pull out sleeper sofa and an actual bedroom. The full size fridge and kitchen come in very handy (although we didn't make any meals) if you don't feel like spending money on food, although the free breakfast every morning and dinner Monday-Thursday help you cut down on quite a bit of that! The staff was very friendly and accomodating, so much so that our first night when our two year old woke up at 3 in the morning asking for some milk, the young lady at the front desk went to the kitchen and brought out 2 milk cartons and a box of cereal for us! We will definitely be staying here next time we are staying in the Galleria are of Houston!

  • Stayed: September 2012, traveled with family
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1  Thank Mario V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallsm271, Director of Sales at Homewood Suites Houston near the Galleria, responded to this reviewResponded September 10, 2012

Thank you for taking the time to review your stay at our property. We truly appreciate your kind words and look forward to welcoming you back on your next trip to Houston.

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Reviewed August 18, 2012

The room was comfortable. The staff was EXTREMELY friendly. The location was great if you want the Galleria location. We were comfortable there with our family of 5. The only downer was the breakfast which was close to inedible. I'm glad I took a bite of the eggs before I fussed at my daughter for being too picky. Outside of that though the stay was quite fine.

  • Stayed: August 2012, traveled with family
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Thank tnantx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallsm271, Director of Sales at Homewood Suites Houston near the Galleria, responded to this reviewResponded August 23, 2012

Thank you for taking the time to share your experience at our property. I apologize for the quality of breakfast that you experienced and want to ensure you we appreciate your thoughts and will take them into account to improve each guest experience at our property. We hope to have another chance to make a positive impression on you and your family.

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Reviewed August 13, 2012

The people at the front desk was great. The breakfast was GREAT! everything you could think of that you need for breakfast they had it. The room was nice and clean. The pool was nice and clean as well as the hot tub. The area is great if you need to be by the Galleria. I will be sure to stay here everytime I need to be in the area.

  • Stayed: May 2012, traveled with family
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1  Thank Kbee19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallsm271, Director of Sales at Homewood Suites Houston near the Galleria, responded to this reviewResponded August 16, 2012

Thank you for taking the time to share your experience at our property. We are glad to hear you enjoyed your stay and look forward to welcoming you back on your next trip to Houston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Houston near the Galleria

Address: 2950 Sage Rd, Houston, TX 77056-6007
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Houston
#9 Business Hotel in Houston
#30 Family Hotel in Houston
Price Range: $107 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Houston near the Galleria 3*
Number of rooms: 162
Official Description (provided by the hotel):
Our hotel is located in the heart of the Galleria and provides luxurious accommodations for weekend travelers and long term visitors. The Houston Galleria Mall is only steps from our front door and boasts three buildings, three stories each of world class shopping, casual dining, and indoor ice-skating rink. The Galleria area is also home to world renowned dinning and night life. These amenities combine to create a year round destination for family vacations, romantic getaways, shopping excursions, or sight-seeing with friends.We are an all-suite hotel providing separate living, kitchen, and bedroom areas for all of our rooms. All of our rooms are furnished with stove tops, microwaves, refrigerators, dishwashers, kitchen supplies and pull out sofas. We offer one-bedroom or studio suites to accommodate all room preferences. The suites also provided a separate vanity area from the bathroom to provide convince for families and couples.Homewood Suites is pleased to offer a rotating hot breakfast buffet each morning to our guest as well as "Dinner and Drinks" Monday through Thursday evening. Recreational amenities at the hotel include an indoor pool, fitness facility, BBQ area, and business center. ... more   less 
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Also Known As:
Homewood Suites Houston Near The Galleria Hotel Houston
Homewood Houston
Houston Homewood Suites

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