I loved this hotel. The check in was prompt and with a smile, and basically this friendly and helpful attitude of the staff was omnipresent. Although I was here for work for just 2 days, from India, from and back on a 22 hour flight, the staff were equally professional as well as friendly to ensure that i got all that was required during the stay.
The room was bright and cheerful, and very unlike a typical "hotel" room. Everything in it was in order, except that the aircon is rather noisy. Also, somehow the bathroom tends to get flooded when you shower (or maybe i shower wrongly?!).
The breakfast and food at the restaurant downstairs is generally good, and the service again very very friendly, prompt and just right!
Bell desk help with my luggage was also very prompt and polite.
Finally, the location is perfect. Quiet as well as just a 2 minute walk to the Galleria via Nordstrom. Perfect for that quick shopping trip, or to hop in and out between trips.
Taxis are promptly called in by the front desk.
Checkout procedure was quick, and a slight discrepancy in my bill was sorted out in a jiffy.
True value for money too.
I will surely stay here again, mainly because of the friendly atmosphere and the "not so hotel-like" feeling!More
- Free Wifi