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“Is not like a Hilton”

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Hilton Garden Inn Houston Galleria Area
Ranked #59 of 517 Hotels in Houston
Certificate of Excellence
Reviewed April 12, 2014

To be a Hilton Inn, the breakfast is very poor, ammenities in the room as well. Not enough value for money. It is clean. There is some noise during the night coming from some installation (airco or something else) that is not so confortable.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Nuria Berenice P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHoustonGalleria, Front Office Manager at Hilton Garden Inn Houston Galleria Area, responded to this reviewResponded April 28, 2014

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Lisa Quesada

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (638)
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390 - 396 of 639 reviews

Reviewed March 27, 2014

As usual our stay at this Hilton Hotel was very good. The only complaint that I have is that the beds are adjustable mattresses. We found the mattress very firm and trying to adjust the bed to a softer level did not work.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank brendav521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHoustonGalleria, Manager at Hilton Garden Inn Houston Galleria Area, responded to this reviewResponded April 14, 2014

Dear brendav521,

We are so glad you had a wonderful stay at our hotel. I will pass along your comments to our staff. I do apologize that the bed in your room did not adjust to your liking so I have already asked the maintanence staff to investigate it.

We look forward to serving you again during your next stay in the Houston Galleria.

Kindly,

Lisa Quesada
Guest Service Manager

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Reviewed March 25, 2014

clean, good breakfast , changed times to accomodate early games, bar open late for parents, friendly to teens, beds comfortable. Outdoor pool and fitness center, we walked to mexican restaurant next door which was great. Dont turn left out of parking lot though, will run in to Mens Club, which for girls volleyball team a funny subject of the weekend.

Room Tip: stayed on 8th floor no problems, could not hear others in rooms even though baseball, soccer and vol...
  • Stayed: March 2014, traveled with family
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Thank paigewolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHoustonGalleria, Manager at Hilton Garden Inn Houston Galleria Area, responded to this reviewResponded April 14, 2014

Dear paigewolk,

I'm so glad we could host you for your Houston volleyball tournament and thank you for taking time to send us some feedback. It was our pleasure to open the breakfast a little early... we wouldn't want hungry players dunring the game!

Please come back and stay with us during your next trip to Houston.

Kindly,

Lisa Quesada
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014 via mobile

We came down to Houston for the Rodeo. Quick checkin service, only $10 for parking, and friendly staff! Room and bathroom were very clean. Bed was comfortable, too! Love the "free wifi" they give you, as well. We only stayed one night but enjoyed being in a clean hotel where they don't penny and dime you for every little thing possible.

  • Stayed: March 2014
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Thank erin29t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHoustonGalleria, Manager at Hilton Garden Inn Houston Galleria Area, responded to this reviewResponded April 14, 2014

Dear erin29t,

Thank you for your review and I'm so glad you got to experience Houston during the Rodeo. It's such an exciting time of year here. I'm so glad you noticed the clean room, comfortable beds and free WIFI. Please stay with us next time you are in town. We look forward to serving you.

Lisa Quesada
Guest Service Manager

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Reviewed March 22, 2014

Very nice hotel..convenient to shopping at Galleria and great restaurants within walking distance. Stayed there for a family wedding and everything was very nice..helpful, friendly staff. Will definitely return...

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank bocagirl913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHoustonGalleria, Manager at Hilton Garden Inn Houston Galleria Area, responded to this reviewResponded April 14, 2014

Dear bocagirl913,

Thank you for choosing the Hilton Garden Inn Houston Galleria on your recent trip for a family wedding. We really appreciate you taking time to write us a review about your experience. Please stay with us on your next trip to Houston. As you know, we are close to the best shopping and dining that the Galleria offers!

Kindly,

Lisa Quesada
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

I have been a Starwood Gold member for 7+ years and stayed at the Hilton recently for this years rodeo cook off. What an eye opener! Half the price for a comparable room in a great location and a fantastic breakfast included, unlike most of my Starwood stays.

Brittany Budnick went out of her way to see that our short notice reservation was taken care of and we were happy with our accommodations.

I would highly recommend this hotel to anyone staying in the area and will be taking a closer look at what Starwood is offering in the future.

  • Stayed: March 2014, traveled with family
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Thank dmarkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHoustonGalleria, Manager at Hilton Garden Inn Houston Galleria Area, responded to this reviewResponded April 14, 2014

Dear dmarkc,

Thank you for taking time to write us a review about your recent stay with us. We are thrilled that you enjoyed our hotel and found it to be a great value. We welcome you back for all future rodeo cook-offs.

Thank you also for specifically mentioning Brittany Budnik. We also think she's fantastic!

Kindly,

Lisa Quesada
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2014

Very nice room, in a well-maintained hotel. Nice updating, good wifi, and spotless bathroom.
Bed was a bit soft for my taste. Nice breakfast buffet, for a reasonable price.

Downside was the noise of the air-conditioning units at night. Our room was facing the rear of the hotel, on the far south end, and it was jet-engine LOUD all night. If you can get a front-facing room, or one on the north end of the hotel, do it.

Room Tip: Choose a front-facing room, or one on the north end, to avoid the air-conditioning noise.
  • Stayed: March 2014, traveled as a couple
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Thank r0dander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooke S, Director of Sales at Hilton Garden Inn Houston Galleria Area, responded to this reviewResponded March 21, 2014

Dear r0dander,

Thank you for taking the time to review your recent stay! We really appreciate comments like yours with helpful information to travellers who are looking for an excellent stay in a great location. As you mentioned, complimentary high-speed wi-fi is available throughout the property with all of the comforts of home. As a result of your commments, we will be completing renovations to improve any disruption you experienced. We hope to welcome you back again soon!

Sincerely,

Brooke S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston Galleria Area

Address: 3201 Sage Rd, Houston, TX 77056-6307
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Houston
#21 Romantic Hotel in Houston
#52 Business Hotel in Houston
Price Range: $97 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston Galleria Area 3*
Number of rooms: 182
Official Description (provided by the hotel):
Located in the heart of Uptown District, the Hilton Garden Inn Houston/Galleria Area hotel is surrounded by a lively mix of shops and restaurants. Our Houston hotel is steps from the prominent Galleria Mall offering excellent shopping and dining experiences. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Galleria Hotel Houston
Hilton Houston

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