We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“No love...”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Garden Inn Houston Westbelt
Ranked #128 of 511 Hotels in Houston
Certificate of Excellence
Lacey, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“No love...”
Reviewed April 10, 2014

I am a long-term HHonors member travelling with the military and always use Hilton properties. However, this time I was travelling for my Sister's Wedding in June so I didn't use the military ticket provider. To make a long story short:
1. Sister got cold feet and cancelled the wedding.
2. Hotel will charge me for the entire stay even since I cancelled 2 months in advance, because they have an unwaivering love for their policies over their customers.
End result: They will lose at least one customer and anyone else I within earshot.

Room Tip: Choose another property.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lchrisc999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

322 reviews from our community

Traveler rating
    190
    80
    29
    11
    12
See reviews for
54
30
20
186
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2014

This hotel is very good; the front desk staff is helpful & nice Room is clean and comfortable; however its location is kind of hiding; if you're first time @ the area, you may get confuse with all the traffic while looking for the hotel My mistake is enter the wrong address @ my GPS-confuse between N, S, E W @ the begin & end @ the address (Sam Houston Parkway) and it took me some time to find it The hotel offer free Starbuck coffee @ the morning but no free breakfast

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank 835ducn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOUSTON
Level 5 Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 2, 2014

I have been staying at this Houston Garden Inn located on the WestBelt in Houston, Texas for over a year, with bi-weekly or weekly stays.

Their service is impeccable; the food in the restaurant is top notch and a wonderful ambiance so I don't feel like leaving the hotel for dinner.

The entire staff is accommodating, and go out of the way to respond to any need instantly, no matter the time of day.

For an older hotel, with all the competition around, this is an excellent choice for travelers.

Room Tip: Rooms on the 4th floor and above are the quieter ones. Some rooms are near elevators, but one canno...
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelbuff49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2014

We would rate this property overall as very nice, but there was no Bible in our room and it took far too long to find one for us. The 'open' hours for the bar need to be publicly posted. For my wife and I the room's pillows were far too think and firm to the point of almost hard, so we feel each property needs some very soft, almost non-pillows available upon request. It would also be helpful if the 'soft' pillows had some kind of means of identification as being soft: the soft were so much similar to the original that we had a very difficult time telling the two types apart. This was so much to the extent that we wound up having the opinion that the supposedly softer pillows were actually two of the same, with the staff that brought the soft ones to us either making an error in retrieval or possibly thinking that our need for a soft pillow was more psychological than actual.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 23, 2014

No early check in. Was actually told we might need to come back around 4pm even though check in was at 3pm. Drove 15 hours with two small kids and so we had to just sleep in the parking lot till a room was ready. The staff cleaned the rooms slow or were under staffed so they never got to our rooms since we were always back by then. We had to dump our own garbage and use our vacuum from the car for the room. Not impressed and won't stay again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank suntam83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 21, 2014

Very nice hotel, friendly staff, quiet location, great room. Only downside was the drive from Reliant Center takes some time, especially with the traffic! I enjoyed my stay. The Asian mall next door has some good restaurants and shops with different items.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Virginia Easton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Houston hotels
Westchase
Holiday Inn Hotel-Houston Westchase
Show Prices
Show Prices
Show Prices
Westchase
Hilton Houston Westchase
Hilton Houston Westchase
#81 of 511 in Houston
735 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Houston Westbelt? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Houston Westbelt

Property: Hilton Garden Inn Houston Westbelt
Address: 6855 W Sam Houston Pkwy S, Houston, TX 77072-5215
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston Westbelt 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located on West Sam Houston Parkway South in Houston, Texas, our hotel provides convenient access to Beltway 8, Highway 59 and Interstates 10 and 45. Drive about 30 minutes to Houston Intercontinental or William P. Hobby airports.Unwind in the Pavilion Lounge with a drink or in the fitness center with a workout. We offer dinner at the Great American Grill®, evening room service and quick meals from the 24-hour Pavilion Pantry®. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels Direct, Expedia, Priceline, Orbitz, TripOnline SA, Agoda, Travelocity, Hotwire, Cheap Tickets, Cancelon, HotelQuickly and getaroom.com so you can book your Hilton Garden Inn Houston Westbelt reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Houston Westbelt Hotel Houston
Hilton Houston
Houston Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing