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“My Experience in Hilton Garden Inn”

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Hilton Garden Inn Houston Westbelt
Ranked #114 of 507 Hotels in Houston
Certificate of Excellence
Baltimore, United States
1 review
“My Experience in Hilton Garden Inn”
Reviewed July 26, 2013

I have been travelling to many countries and lodging in hotels but I have not seen a hotel as clean as Hilton Garden Inn in Houston, Texas. Friendly people, excellent customer service, and cleanliness.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Monday O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, August 19, 2013
Dear Monday,
We are so delighted to receive a feedback from such a frequent traveler like you. We are happy to hear that you enjoyed your stay and experience with us. Thank you for choosing Hilton Garden Houston Westbelt while visitingHouston, and we hope to see you back soon.
Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

319 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
San Antonio, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2013

This is the best in service and safety for the Houston area. No matter where in Houston I need to be, I always stay at this hotel. Staff is always friendly and accommodating for any needs that may arise. Hotel room service provides a variety of dinners so you could never have the same thing twice, unless you wanted.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leslie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, July 26, 2013
Dear Leslie,
Thank you so much for giving Hilton Garden Inn Houston Westbelt your preference. We are certainly delighted to welcome you any time you are in Houston. We appreciate your kind comments, and taking your time to share your opinion with other travelers. Comments like yours show us that we are moving in the right direction, and providing our best to our guests.
Please come back to see us soon!
Best Regards,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Valley, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2013

The hotel locates in the heart of Bellaire area, the Little Saigon in Houston. It is perfect for Vietnamese to visit Houston, TX. HongKong super market, Kim Son Restaurant, Tan Tan Noodles house, Lee Sandwich,.... and lot more are in walking distance if the weather allows.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank HA N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, August 19, 2013
Dear Ha N,
We are glad to hear that location of our hotel fits your travel needs well. Indeed, there are tons of attractions for international travelers, including dining and shopping. Thank you for sharing your experience with us and other travelers. We hope to see you back with us soon!
Thank you for choosing Hilton Garden Inn Houston Westbelt!
Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fort worth, United States
1 review
Reviewed July 8, 2013

The staff here at this hotel are very courteous and helpful in every way. I wish all hotel staff were trained like this hotel. I always stay here when I visit Houston either on business or pleasure with family. I will not stay anywhere else in Houston.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tyler H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, August 15, 2013
Dear Tyler H,
Thank you for such positive feedback. We are delighted to hear that you enjoyed your stay with us and everything was up to your expectations. We are here to make each and every stay of your as memorable and enjoyable.
We look forward to having you back with us next time you are in Houston.
Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
Reviewed July 7, 2013

Worse check in experience of my life. Front desk clerk was extremely rude and she delighted in having a bad attitude. This set the tone for a long night and a redirecting of efforts to prepare for the next days of patient and physician interactions. I cannot express strongly enough my level of discontent with this hotel employees attitude. This hotel will be on my bottom list for any future stays.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ronald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, August 8, 2013
Dear Ronald,
Thank you for staying at Hilton Garden Inn Houston Westbelt. We are saddened to hear that your experience with us was not up to our standards. I understand that you were in communication with our Front Office Manager, and I hope that provided resolution improved your experience with us. We hope to have you back with us to show what Hilton Garden Inn Houston Westbelt is really about.
Sincerely,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 30, 2013

Typical garden inn lobby layout with check in desk and small cafe in the lobby. The hotel looked new. Our large accessible room was ready on our arrival. The room was typical of standard Garden Inn rooms with king bed, desk and chair, easy chair and large TV. The bath had a good shower but very hot water and had a small vanity area around the sink.. We had dinner and breakfast in the cafe and the food was good. Breakfast is not included in the room price and costs $9.95 for either cooked to order or buffet.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thad43ky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, August 8, 2013
Dear Thad43ky,
It is an honor to be reviewed by such a Senior Contributor like you. Thank you for choosing Hilton Garden Inn Houston Westbelt while visiting Houston. Your feedback is a perfect description of our hotel, and we are delighted to hear that you enjoyed your stay!
We are always happy to welcome you back with us.
Thank you and have a wonderful day!
Best Regards,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waco, United States
2 reviews
Reviewed June 19, 2013

The hotel room looked new due to low visitor rates. Most people in the area probably have family. It's located on the corner of Bellaire, which is awesome considering all the food options in the area. Overall, it's very clean, and the service was fast.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Teresa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliya A, Director of Sales at Hilton Garden Inn Houston Westbelt, responded to this review, August 8, 2013
Dear Teresa,
Thank you for staying at Hilton Garden Inn Houston Westbelt and sharing your feedback with other travelers. We are glad to hear that our facility remains to have a "new look" throughout the years and business of the hotel. Our maintenance and housekeeping teams are our pride.
We hope you enjoyed your stay and we will see you back with us soon!
Warm Regards,
Aliya Amanzholova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston Westbelt

Property: Hilton Garden Inn Houston Westbelt
Address: 6855 W Sam Houston Pkwy S, Houston, TX 77072-5215
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston Westbelt 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located on West Sam Houston Parkway South in Houston, Texas, our hotel provides convenient access to Beltway 8, Highway 59 and Interstates 10 and 45. Drive about 30 minutes to Houston Intercontinental or William P. Hobby airports.Unwind in the Pavilion Lounge with a drink or in the fitness center with a workout. We offer dinner at the Great American Grill®, evening room service and quick meals from the 24-hour Pavilion Pantry®. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Westbelt Hotel Houston
Hilton Houston
Houston Hilton

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