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“Mismanaged and Disorganized!”

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Shogun Japanese Steakhouse & Sushi
Ranked #4,160 of 8,311 Restaurants in Houston
Cuisines: Sushi, Steakhouse
Restaurant details
Reviewed May 15, 2012

My group reserved a Hibachi table for 7pm for Mother's Day at the 2920/Kuykendahl Spring, TX location, walked in and was asked to wait a "few minutes", which then turned into 15 minutes.

During this time my mother whom is handicapped had to wait standing up. We then asked how much longer and the manager smirked and said "the group that was just seated does not want anyone sitting next to them" and we were shocked especially for a Saturday night and having reservations, which we did not understand. We hesitated to ask how much longer now? Manager replied with an unsure answer of “it will be 20 minutes more..” which we knew was going to be longer.

With disappointment and frustration we finally walked out. We could not believe the mismanaged and unprofessional service that was given to us from a supposedly "highly" rated restaurant. Thumbs down!

Thank Monique R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (7)
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6 - 7 of 7 reviews

Reviewed June 20, 2010

This was one of the worst japanese steakhouses I have ever eaten at. The rice was nasty, the steak was overdone, the shrimp wasn't vained, and the chicken had bone in it. The only thing you'll find there are the noodles, and even some of those were stuck together and chewy. So the bottom line, if you ever want to eat at a Japanese Steakhouse in Houston, don't even bother to try it here.

    • Value
    • Atmosphere
    • Service
    • Food
Thank SSBSINGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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