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“The Manager Saved the Day”

Red Lobster Restaurant Hwy 290
Ranked #2,005 of 8,144 Restaurants in Houston
Cuisines: American, Seafood
More restaurant details
Restaurant details
Good for: Business meetings, Families with children, Large groups
Dining options: Dinner, Lunch, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Mill Creek, Washington
Level Contributor
107 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“The Manager Saved the Day”
3 of 5 bubbles Reviewed May 22, 2012

We went to RL on a Tuesday night and were seated immediately by a very polite hostess (Leighanne). She was smiling and told us our "Seafood Expert's," Jessica, would be with us shortly. We had to wait several minutes before Jessica arrived. She then asked if we would like anything to drink. We ordered 2 waters and they weren't delivered until the salad arrived FIFTEEN minutes later with the wrong dressing my husband ordered.

Our entrees came about 25 minutes after ordering and was delivered hot and fresh. Our salad plates were not cleared at this time. We have no complaints about the kitchen.

We seldom saw our waitress until the food came and then we saw her about 3 times. At the end of the meal our plates were finally cleared. We had to have another server bring us the bill.

Jessica's attitude was dismissive and apathetic but not rude. We hoped that she was having an "off" night.

We saw the manager near the establishment's exit and he asked how our experience dining was. We told him truthfully all of the details above. The manager seemed truly concerned that we had a less than wonderful dining experience. He gave us some coupons to say "Please come back and give us another chance to improve your dining experience with us."

We will return at a later time and hopefully will have a better experience as this was uncommon for us at this location.

  • Visited May 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Karyn_D680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 reviews from our community

Visitor rating
    16
    17
    8
    4
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Naij
Level Contributor
29 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Absolutely Lobsterrific!!!!!”
5 of 5 bubbles Reviewed January 5, 2012

I loved the food! It was fresh! It was tasty! It was everything I wanted it to be!
I am totally short of words!!!!
The Lobster bisque was pure heaven!

  • Visited December 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Yasmina9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yate, South Gloucestershire
Level Contributor
26 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Average really”
3 of 5 bubbles Reviewed January 2, 2012

Had been spoilt by the steaks at Texas Roadhouse. The food here was okay but that was about it

Visited December 2011
Helpful?
Thank SPS56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
village life
Level Contributor
37 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Fantastic food, excellent value”
5 of 5 bubbles Reviewed May 25, 2011

On a visit from the UK had the pleasure of having a meal here ( I think it was this one - it was undergoing renovation). Took a lot of time to decide on what to have as I absolutely love sea food. Eventually went for the shrimp as it was "shrimp fest". I have to say I made a good choice, the food was delicious. Our server was delightful, so helpful and friendly. The cheese bread things were yummy. Would thoroughly recommend to anyone, can eat like a king on a less than regal budget.

  • Visited May 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank clarki74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
“It was great”
4 of 5 bubbles Reviewed October 12, 2010

I had a nice dinner. The food was great and the waters were awesome. They did everything they could to make sure we had everything we needed. Thank you.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank valf510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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