Last October we ordered a special cake for a birthday. We gave explicit instructions on the decorations. It was a disaster! Wrong colors,difficult to read print, none of the decorations which we discussed etc. We were taking it out of town, so we had to wait 2 hours for them to redo it. Two weeks ago we ordered three special cakes. When we went to pick it up today, they had no record of our order, even though we talked to Marischa. After 10 minutes of searching, they discovered the order, but it was not filled! These people are incompetent and uncaring. They are relying on their past laurels. Unless you are just picking up something already made, I would stay away from pre-ordering. On the positive side the bakery goods are very good, and they did comp today's substitution.
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